In this blog, we’ll discuss three of 2024’s most chilling ransomware incidents, exploring what went wrong for the victims. But don’t worry — we won’t leave you in the dark. We’ll also share actionable strategies and powerful tools to help you stay protected from growing ransomware threats.

Cyber hauntings of 2024: Inside the year’s scariest ransomware attacks

Let’s uncover three of the year’s most devastating incidents, exploring how attackers breached defenses and the scale of damage they left behind.

Incident 1: CDK Global ransomware attack

The victim: CDK Global, a prominent software service provider for the automotive industry, serves nearly 15,000 dealer locations across the U.S. and Canada. Headquartered in the U.S., CDK’s software underpins essential dealership operations, supporting vehicle sales, financing, insurance and repairs. With its broad client base, CDK Global has been a critical player in the industry’s daily digital operations.

The haunting: In June 2024, CDK Global became the target of a severe ransomware attack orchestrated by the BlackSuit ransomware gang. The attack led to the encryption of CDK’s critical files and systems, forcing the company to shut down its IT infrastructure. However, as CDK worked to recover from this initial breach, a second cyberattack struck, compounding the damage and heightening the disruption across their network.

The chaos: The attack sent shockwaves through the automotive industry in both the U.S. and Canada, significantly disrupting operations across dealerships and automakers. Unable to rely on CDK’s software, dealerships had to revert to manual processes, creating widespread delays in vehicle sales and services. The financial repercussions were staggering: a study from the Anderson Economic Group (AEG) estimated losses of over $1 billion for auto dealerships during the outage.

The wreckage: The incident left lasting scars on CDK Global’s reputation within the automotive sector. Beyond operational disruptions, the ransomware group reportedly received $25 million in ransom. Additionally, CDK Global faces a heavy financial toll, agreeing to pay $100 million in a nationwide class action settlement with retail auto dealerships impacted by the cyberattack.

Incident 2: Ivanti ransomware attacks via Connect Secure and Policy Secure gateways

The victim: Ivanti, a U.S.-based IT management and security company, provides essential software solutions for IT security and systems management to over 40,000 organizations worldwide. Ivanti’s Connect Secure virtual private network (VPN) solution is widely relied upon by corporations, universities, healthcare organizations and banks, enabling secure remote access for employees and contractors across the globe.

The haunting: In December 2023, Ivanti’s Connect Secure and Policy Secure gateways became the focus of a sustained attack by Chinese state-sponsored hackers. These attackers exploited multiple zero-day vulnerabilities, allowing them to bypass authentication, craft malicious requests and execute commands with elevated privileges. Despite Ivanti’s efforts to release patches, attackers quickly identified and exploited new flaws, turning these gateways into a recurring target for infiltration and control. A third vulnerability in Ivanti’s VPN products soon followed, deepening the threat and raising alarms across industries.

The chaos: As news of these exploits spread, the U.S. Cybersecurity and Infrastructure Security Agency (CISA), in partnership with international cybersecurity agencies, issued an urgent advisory on the widespread exploitation of Ivanti’s VPN vulnerabilities. Although Ivanti has since patched the affected products, security researchers warn that the risk of additional attacks remains high, with more threat actors likely to exploit these flaws, potentially impacting numerous organizations.

The wreckage: With over 40,000 customers worldwide, including critical sectors such as healthcare, education and finance, Ivanti’s VPN vulnerability has created a lingering security crisis. Any unpatched devices connected to the internet are at high risk of repeated compromise, leaving organizations exposed. This underscores the critical importance of continuous monitoring and swift patching to thwart cyberthreats.

Incident 3: Change Healthcare ransomware attack

The victim: Change Healthcare, a key subsidiary of UnitedHealth, processes nearly 40 percent of all medical claims in the U.S. As one of the country’s largest healthcare payment processors, Change Healthcare plays a vital role in the seamless operation of healthcare billing, payment services and patient data management.

The haunting: In February 2024, Change Healthcare fell victim to a ransomware attack executed by the BlackCat ransomware gang. Leveraging stolen credentials, the attackers infiltrated Change Healthcare’s data systems, exfiltrating up to 4TB of highly sensitive patient data. The gang then deployed the ransomware, paralyzing healthcare billing, payment operations and other essential processes. This attack has been described as one of the most significant threats ever encountered by the U.S. healthcare system.

The chaos: The ransomware incident triggered a nationwide healthcare crisis, disrupting patient access to timely care and exposing personal, payment and insurance records. In the wake of the attack, reports indicate that Change Healthcare paid a non-verified ransom of $22 million in hopes of securing the stolen data. However, the aftermath of the breach left a profound impact on healthcare services and patients’ trust in the system.

The wreckage: The investigation revealed that the breach exploited a lack of multifactor authentication (MFA) on remote access servers, a basic requirement under the Health Insurance Portability and Accountability Act (HIPAA) regulations. In response, the Office for Civil Rights (OCR) of the U.S. Department of Health and Human Services (HHS) has launched a formal investigation, scrutinizing the unprecedented risk posed to patient care and privacy from this catastrophic incident.

Unmasking the gaps: Common security failures behind ransomware attacks

Ransomware attacks often exploit overlooked security gaps, haunting even the most established organizations. As seen in Ivanti’s case, unpatched devices create an entry point for cybercriminals, while Change Healthcare’s lack of MFA left its systems exposed. In this section, we’ll explore four critical security gaps that pave the way for ransomware attacks, revealing the common pitfalls that organizations must address to protect themselves.

1. Lack of timely software patches and updates

Outdated software is an open invitation for ransomware. When organizations delay updates and skip patches, they leave critical vulnerabilities exposed, creating easy access points for attackers. As we saw in Ivanti’s case, unpatched systems allow cybercriminals to exploit known weaknesses. This highlights the urgent need for routine patch management to close dangerous gaps.

• Insufficient endpoint protection for VPNs and remote devices

With remote work becoming the new norm, endpoint security for VPNs and remote devices has become critical. Insufficient protection can turn remote connections into entry points for ransomware. Cybercriminals often target weakly secured remote devices to gain network access, making robust endpoint protection vital to secure VPNs and all remote devices.

• Lack of continuous monitoring and proactive threat detection

Without continuous monitoring, ransomware can lurk undetected, spreading through systems before anyone realizes it. Proactive threat detection is crucial in spotting suspicious activities early on, giving security teams a chance to halt attacks in their tracks.

• Weak backup and disaster recovery plans

A weak backup and disaster recovery strategy can turn a ransomware attack into an operational catastrophe. Without reliable, up-to-date backups, organizations will be forced to negotiate with attackers or face prolonged downtime. Strong backup and disaster recovery plans ensure that even if ransomware strikes, recovery is swift, minimizing disruption and reducing attackers’ leverage.

Building a shield: Key strategies to combat ransomware

Here are four essential strategies to strengthen your cybersecurity and keep ransomware attacks at bay.

1. Proactive patch management

Keeping all software and VPNs up to date is crucial in shutting down known vulnerabilities before attackers exploit them. Proactive patch management ensures that organizations stay a step ahead, closing security gaps and making it harder for ransomware to infiltrate through.

• Implementing MFA and strict access controls

Implementing MFA and stringent access controls for devices and VPNs adds an essential layer of defense. By requiring multiple verification steps, MFA makes it significantly harder for cybercriminals to gain unauthorized access.

• Comprehensive endpoint security and monitoring

With every device acting as a potential entry point, endpoint security is critical. By securing and continuously monitoring all devices connected to the network, organizations can quickly identify and respond to suspicious activity, stopping ransomware in its tracks.

• Regular backups for quick recovery

Frequent, reliable backups ensure that even if ransomware strikes, organizations can recover quickly without having to pay a ransom. By maintaining recent copies of critical data, businesses can minimize downtime and restore operations with minimal disruption.

How Kaseya 365 protects you from ransomware

Ransomware has swiftly ballooned into a multi-billion-dollar industry, with cybercriminals leveraging cutting-edge technologies and tactics to launch large-scale, sophisticated attacks. However, organizations can effectively defend against these relentless threats with a comprehensive approach, and that’s where Kaseya 365 comes into the picture.

Kaseya 365 offers a robust cybersecurity suite to help you tackle ransomware threats with ease and confidence. By automating critical processes, like 24/7 real-time monitoring, patch management and rapid threat response, Kaseya 365 helps successfully defend against cyber-risks like ransomware.

• Real-time 24/7 monitoring to detect threats early: Kaseya 365’s real-time monitoring gives organizations instant visibility into every endpoint and network activity. Its continuous surveillance enables you to detect suspicious behaviors early, allowing security teams to intervene before ransomware can spread, minimizing the risk of costly damage and downtime.
• Automated patch management for proactive protection: With automated patch management, businesses can confidently stay ahead of ransomware risks. The solution scans continuously for software vulnerabilities and automatically identifies any gaps that could expose the networks. Scheduling updates during non-business hours means security never interrupts your productivity, while detailed compliance reports help you effortlessly meet regulatory standards.
• Multi-layered endpoint security: Kaseya 365’s multi-layered endpoint security protects every entry point into your network. This includes comprehensive mobile device management, ensuring all devices are secured and continuously monitored. With this level of endpoint security, you can confidently support remote work without opening doors to ransomware attacks.
• Fast recovery with integrated backup and disaster recovery: In the event of an attack, Kaseya 365’s backup and disaster recovery solutions enable quick restoration of critical data and systems, minimizing operational disruption. This integrated approach allows organizations to resume business without delay, bypassing ransom demands and ensuring resilience even in the face of ransomware.

As ransomware threats continue to grow in frequency and sophistication, strengthening cybersecurity defenses is more critical than ever. Kaseya 365 empowers organizations to stay protected by eliminating ransomware and other cyberthreats, all while reducing IT burnout and lowering costs. Don’t wait until it’s too late — secure your organization’s future with comprehensive, proactive protection. Get a free demo today and see how Kaseya 365 can keep you one step ahead of threats like ransomware.

The post Ransomware Horror Stories of 2024 and How to Avoid Them appeared first on Kaseya.

A highlight of Fred’s keynote was the announcement of Kaseya’s latest acquisition, SaaS Alerts, which marks Kaseya’s entry into the future of Cloud Detection and Response and plays a critical role in Kaseya 365 User.

SaaS Alerts has transformed user protection with machine learning pattern detection that identifies breaches, generates instant alerts and locks out affected accounts instantaneously. Its innovative technology safeguards every user you manage from SaaS-based security threats 24/7. With SaaS Alerts you can monitor and remediate any potential threat to critical SaaS business applications or users in real time to ensure critical business applications are safe from internal and external threats. 

Best of all, SaaS Alerts is included with a Kaseya 365 User subscription!

Expanding Profitability One MSP at a Time

The initial launch of Kaseya 365 in April 2024 ignited a seismic shift in the MSP industry, allowing MSPs to finally reap the rewards they deserve as the unsung heroes of our global economy. Kaseya 365 User further elevates MSP profitability by providing a standardized offering, AI-powered automation and a Powered by Kaseya brand promise.

As part of the next edition of Kaseya 365, the initial subscription for managing, securing and backing up all endpoints has been aptly updated to Kaseya 365 Endpoint. The two unique subscriptions — Kaseya 365 Endpoint and Kaseya 365 User — offer distinct yet deeply integrated functionalities.

Like Kaseya 365 Endpoint, Kaseya 365 User is priced to empower MSPs with immediate and effortless profit margin growth.

Kaseya 365 User Features 5 Key Components

Kaseya 365 User consists of five key components each of which align to a Kaseya module and speak to the three core pillars of prevention, response and recovery.

• Dark Web Monitoring: Dark Web ID scans the dark web for compromised user credentials, providing the information you need to proactively prevent an attack or breach. 
• User Awareness Training + Testing: BullPhish ID trains and tests users to ensure they have the education and skills needed to identify, and thus prevent, a potential attack.
• Anti-phishing Defense: Graphusidentifies and blocks suspicious emails by removing them and preventing damage before they reach users.
• Cloud Detection + Response: SaaS Alerts automatically detects and remediates security breaches in SaaS applications, responding to suspicious behavior with immediate action.
• SaaS Backup: Datto SaaS Protection or Spanning make it easy to recover the most recent version of your encrypted or damaged cloud-based critical business data, should an attack occur. 

Learn more about Kaseya 365 User.

The post Introducing Kaseya 365 User: Going Beyond the Endpoint With SaaS Alerts & Kaseya 365 User appeared first on Kaseya.

To stay compliant, businesses rely on key standards like SOC 2, ISO 27001, NIST and PCI DSS, which offer essential guidelines for meeting regulatory requirements. In this blog, we’ll break down these compliance frameworks, explore their differences and explain how they help organizations meet their compliance needs.

Top compliance frameworks

With cyberthreats becoming increasingly advanced over the years, more stringent regulations have been implemented to mitigate their risks. These regulations play a key role in keeping data safe, protecting customer information and building trust in today’s complex digital world.

Let’s take a quick look at the four major compliance frameworks that IT professionals follow:

• System and Organization Controls 2 (SOC 2): This standard focuses on managing customer data by following five principles — security, availability, processing integrity, confidentiality and privacy.
• International Organization for Standardization 27001 (ISO 27001): An international standard that helps organizations manage information security. It provides a framework for creating, implementing, maintaining and improving an information security management system (ISMS).
• National Institute of Standards and Technology (NIST): This offers a set of security guidelines originally for government agencies but is now widely used by private organizations to enhance their cybersecurity practices.
• Payment Card Industry Data Security Standard (PCI DSS): This standard ensures that companies processing, storing or transmitting credit card information maintain a secure environment to protect against fraud and data breaches.

With the right tools and systems, IT professionals can simplify compliance, automate audits and manage multiple frameworks more easily. This helps maintain ongoing compliance and quickly address any issues, allowing teams to focus on innovation and growth while staying secure and aligned with regulations.

Note: Regulation and Compliance Updates Every IT Professional Needs to Know

SOC 2: Protecting customer data with rigorous security controls

SOC 2 is a must-have compliance standard for any organization that handles customer data, so let’s examine it more closely.

What is SOC 2?

Developed by the American Institute of CPAs (AICPA), SOC 2 is a set of compliance criteria focused on how organizations manage and protect customer data. It ensures that businesses have proper processes in place to safeguard sensitive information and meet strict security standards.

Purpose: SOC 2 is based on five key principles that guide how data should be managed:

• Security: It ensures systems are protected against unauthorized access, covering measures like firewalls, encryption and multifactor authentication.
• Availability: It guarantees systems remain accessible as per service-level agreements (SLAs), with backup solutions, disaster recovery and monitoring in place to minimize downtime.
• Processing integrity: It ensures data is processed accurately, completely and promptly, reducing the risk of errors or data corruption.
• Confidentiality: Enforces strict controls so that only authorized individuals can access sensitive data. This includes access controls, encryption and secure data disposal when no longer needed.
• Privacy: Ensures personal data is collected, used and shared in line with the organization’s privacy policies and regulations, such as GDPR or CCPA, throughout its entire lifecycle.

What SOC 2 aims to accomplish

SOC 2 is designed to help organizations across industries achieve the following key goals:

• Data protection: SOC 2 ensures strong safeguards are in place to protect sensitive information from unauthorized access or breaches. It also guarantees that systems remain available and maintain data integrity, so businesses can meet operational demands without disruption.
• Privacy: It enforces strict controls to ensure customer data is handled responsibly. This includes restricting access to sensitive information, ensuring it is used only for its intended purpose, and securely disposing of it when no longer needed.
• Trust: Demonstrating SOC 2 compliance shows clients and partners that a business is committed to protecting their data. This builds trust and credibility, reassuring stakeholders that their information is secure.

Who follows SOC 2?

SOC 2 is commonly followed by:

• SaaS providers: Software-as-a-Service companies that handle user data.
• Cloud computing companies: Organizations that provide cloud-based services and manage customer information.
• Any business storing customer data in the cloud: Including hosting providers, managed service providers and third-party vendors.

ISO 27001: Setting the global standard for information security management

ISO 27001 is a globally recognized standard that provides a clear framework for managing information security. Here’s a simple breakdown:

What is ISO 27001?

ISO 27001 is an international standard that outlines the requirements for creating, maintaining and improving an Information Security Management System (ISMS). It helps organizations identify, assess and manage security risks in a structured way.

Purpose: The goal of ISO 27001 is to help organizations evaluate potential threats to their information systems and put security measures in place that align with their business objectives, such as maintaining productivity, protecting intellectual property and building customer trust. By aligning security measures with these goals, businesses can better allocate resources and balance risk management with growth.

What ISO 27001 aims to accomplish

ISO 27001 is designed to help organizations achieve the following goals:

• Systematic security management
  • Policy development: Establish clear policies for how information is managed, shared and protected.
  • Implementation of controls: Use technical, administrative and physical controls to protect information from threats.
  • Ongoing monitoring and review: Regularly audit and review security practices to keep the ISMS effective and up to date.
• Risk management
  • Risk assessment: Regularly identify and evaluate threats to information systems.
  • Risk treatment: Implement security measures to mitigate or eliminate risks.
  • Prioritization: Focus on the most critical risks based on their potential impact.
  • Incident response planning: Develop a plan to handle security incidents quickly to minimize damage.
  • Continuous monitoring: Keep an eye on emerging threats and update security strategies as needed.

Who follows ISO 27001?

ISO 27001 is commonly followed by:

• Multinational corporations: Large global companies looking to standardize their security practices across multiple locations and jurisdictions.
• Financial institutions: Banks, insurance companies and other financial services that handle vast amounts of sensitive customer and transaction data.
• Organizations with global reach: Any business that needs to meet international security standards, especially those handling critical data or operating in highly regulated industries.

NIST Cybersecurity Framework: U.S. government standards for security

The NIST CSF offers clear guidelines to help organizations improve their cybersecurity. Here’s what it covers:

What is NIST?

NIST is a voluntary framework created by the National Institute of Standards and Technology. It provides a structured way for organizations to manage and reduce cybersecurity risks, with the flexibility to tailor it to their specific needs.

Focus: NIST CSF provides best practices for identifying and managing vulnerabilities, strengthening security systems and building resilience. This helps businesses protect their data and systems from potential cyberattacks.

What NIST aims to accomplish

NIST CSF is designed to help organizations across industries achieve the following goals:

• Identify: Understand the assets, data and systems at risk.
• Protect: Implement safeguards to ensure critical infrastructure and data are secured.
• Detect: Put mechanisms in place to identify potential cybersecurity events.
• Respond: Develop plans to react to detected security breaches or incidents.
• Recover: Enable quick recovery from cybersecurity incidents to minimize damage and downtime.

Who follows NIST?

NIST is widely adopted by:

• Government agencies: Used extensively by U.S. government bodies to protect sensitive data and systems from cyberthreats.
• Defense contractors: Defense and aerospace companies rely on NIST standards to meet strict cybersecurity requirements.
• Highly regulated industries: Sectors such as finance, healthcare and critical infrastructure that require strong security protocols often turn to NIST for guidance.

PCI DSS: Payment card industry data security standard

The PCI DSS sets important guidelines to ensure businesses that handle credit card information maintain a secure environment. Here’s a breakdown:

What is PCI DSS?

PCI DSS is a set of security standards designed to protect payment card data. It applies to any business that processes, stores or transmits credit card information, ensuring they have the proper security measures in place to keep payment data safe.

Focus: These standards cover key areas like network security, encryption, monitoring and incident response to protect cardholder data throughout every stage of a transaction.

What PCI DSS aims to accomplish

PCI DSS is designed to help businesses:

• Protect cardholder data: Securely store and handle credit card information, ensuring that data is encrypted, protected and only accessible by authorized personnel.
• Prevent fraud and breaches: Reduce the risk of data breaches and fraud by enforcing strict security controls for all systems involved in processing payment information.
• Maintain a secure payment environment: Establish a secure, compliant environment for handling transactions, reducing the likelihood of payment fraud.

Who follows PCI DSS?

PCI DSS is commonly adopted by:

• E-commerce companies: Online businesses that handle digital payments rely on PCI DSS to secure customer payment data.
• Retail businesses: Brick-and-mortar stores that accept credit card payments must follow PCI DSS to protect transactions and customer information.
• Financial institutions: Banks, payment processors and credit card companies use PCI DSS to ensure the safe handling of payment data.
• Any business handling credit card transactions: Whether online or in person, any organization that deals with credit card payments needs to comply with PCI DSS.

Key differences between SOC 2, ISO 27001, NIST and PCI DSS

This table highlights how these standards differ in terms of focus, scope and certification processes, helping organizations choose the right framework based on their needs.

How Kaseya can help simplify your compliance journey

Navigating the complexities of compliance can be challenging for any organization, but Kaseya offers integrated tools designed to streamline the process, ensuring your business meets the requirements of frameworks like SOC 2, ISO 27001, NIST and PCI DSS easily.

Kaseya’s Compliance Manager GRC is a powerful tool that automates many of the time-consuming tasks involved in compliance. It helps IT professionals manage risk assessments, policy creation and compliance reporting with ease. By automating these processes, Compliance Manager GRC reduces the burden of meeting compliance requirements, making it simpler to stay aligned with various frameworks.

For businesses operating within Microsoft 365 environments, Kaseya 365 offers an all-in-one solution to unify data security and compliance. It provides continuous monitoring, management, and protection of critical cloud data, helping ensure that your organization remains compliant while also safeguarding sensitive information.

Drive growth with Kaseya’s powerful tools

With Kaseya’s tools, managing compliance becomes much easier. You can streamline the entire process, reduce the complexity of handling multiple frameworks and focus on growing your business without sacrificing security. Schedule a demo of Compliance Manager GRC and Kaseya 365 today to see how these solutions can simplify your compliance efforts and help you meet your security goals.

The post Top Compliance Standards and the Differences Between Them: SOC 2, ISO 27001, NIST and PCI DSS appeared first on Kaseya.

What is ransomware-as-a-service?

Ransomware-as-a-service is a business model where cybercriminals develop ransomware and sell or lease it to affiliates, who then use the software to carry out attacks on targets of their choice. This model has significantly lowered the entry barrier for cybercriminals, enabling even those with minimal technical skills to launch sophisticated ransomware campaigns.

Although RaaS has been around for a while, it started gaining traction in the mid-2010s as cybercriminals realized the profitability and scalability of offering ransomware tools as a service. Cybercriminals began offering ransomware toolkits on dark web marketplaces, making it easier for less skilled individuals to launch ransomware attacks. The practice transformed ransomware from isolated attacks by individual hackers into a large-scale criminal business model.

This business model is structured similarly to legitimate software-as-a-service (SaaS) offerings, complete with subscription-based services, user-friendly interfaces and even customer support. RaaS allowed cybercriminals to create recurring revenue streams, and by 2020, ransomware attacks had generated an estimated $20 billion in global losses.

Uncover 10 powerful cybersecurity spells to banish ransomware threats and keep your network safe from digital scares.

How does RaaS differ from traditional ransomware?

Traditionally, ransomware attacks are typically carried out by the developers themselves. They handle everything from creating malware to executing the attack and collecting the ransom. In contrast, RaaS separates these roles. Developers create the ransomware and provide it to affiliates, who then carry out the attacks. This division allows for more attacks to occur simultaneously, increasing the overall impact.

How does ransomware-as-a-service work?

The RaaS model has quickly become one of the most dangerous trends in the cybersecurity world. By lowering the technical barrier to entry, it has allowed even amateur cybercriminals to launch sophisticated ransomware attacks with minimal effort. The service operates through a structured process involving four key steps:

1. Ransomware development: Skilled cybercriminals or ransomware developers create sophisticated ransomware software designed to evade security systems and cause maximum damage. These developers continuously improve their malware to bypass evolving security measures. Prominent RaaS examples include REvil, DarkSide and LockBit, which have caused global ransomware incidents.
2. Affiliate recruiting: Once the ransomware is developed, the creators recruit affiliates via dark web forums, encrypted messaging apps or private forums. These platforms operate like a criminal marketplace. Affiliates, often referred to as “partners” or “networkers,” may pay a one-time fee or a subscription fee or agree to share a percentage of the ransom profits with the developers. RaaS affiliates pay a recurring fee — sometimes as little as $40 per month — for access to ransomware tools. For instance, RaaS operations like Avaddon offer affiliates up to 80% of the profits, depending on the service model.
3. Ransomware execution: Affiliates then handle the distribution of the ransomware. They employ various techniques, such as phishing emails, malicious downloads or exploiting security vulnerabilities, to infect a victim’s system. Once the malware infiltrates a network, it encrypts critical data, rendering it inaccessible to the victim until a ransom is paid. Notably, attacks by RaaS operators, such as DarkSide, led to high-profile incidents, like the Colonial Pipeline attack, which resulted in the company paying nearly $5 million in ransom.
4. Payment and/or profit-sharing: After encryption, victims are directed to pay a ransom, typically in cryptocurrency like Bitcoin, in exchange for decryption keys. This anonymity makes tracking and prosecuting cybercriminals much harder. The profits are then split between the affiliate and the developer according to their agreement, with affiliates often taking a larger share. Some RaaS platforms even offer 24/7 support to their affiliates, making the process more streamlined and profitable​.

Who are the typical targets of RaaS attacks?

While RaaS attacks can affect any organization, some types of targets are more frequently hit due to their specific vulnerabilities:

• Small to medium-sized businesses (SMBs): Attackers know that smaller businesses are less likely to have comprehensive defenses, such as endpoint protection or intrusion detection systems, making them vulnerable.
• Critical infrastructure: Sectors like energy, utilities, transportation and water management are targeted because disrupting these systems can cause widespread chaos, and organizations in these sectors may be willing to pay ransom quickly.
• Healthcare organizations: Hospitals and healthcare providers are prime targets due to the sensitive nature of the data they hold. The healthcare sector has seen a surge in ransomware attacks, especially during the COVID-19 pandemic, where interruptions could put lives at risk.
• Organizations with outdated security protocols: Companies that fail to update software regularly, install patches or improve their security systems are easy targets. Vulnerabilities in old systems are well-known to cybercriminals, making these organizations low-hanging fruit for RaaS affiliates.
• Educational institutions: Schools and universities often operate on tight budgets, making security improvements difficult. In addition, they rely heavily on online platforms, increasing their attack surface.
• Financial services: Banks, investment firms and insurance companies are appealing to cybercriminals because the stolen information can be sold on the dark web or used to commit financial fraud.

Concerned that your network might be at risk? Watch our on-demand webinar to discover how to leverage your RMM solution to defend against ransomware threats effectively.

What are real-life examples of ransomware-as-a-service?

Several RaaS groups have made headlines for their devastating and widespread attacks:

DarkSide

DarkSide emerged in 2020 and quickly gained notoriety for targeting large corporations. The group is most infamous for orchestrating the Colonial Pipeline attack, which caused fuel shortages across the United States. DarkSide employs a tactic known as double extortion, where they not only encrypt data but also threaten to leak it unless the ransom is paid, adding another layer of pressure on their victims.

LockBit

LockBit has been active since 2019 and is distinguished by its emphasis on speed and automation in ransomware deployment. The group made headlines when it targeted Accenture, a major consulting and professional services firm. LockBit’s self-spreading capabilities enable it to infect systems rapidly, making it particularly effective and dangerous.

REvil

REvil, also known as Ransomware Evil, has become infamous for its involvement in several high-profile attacks. One of the most notable incidents was its attack on JBS Foods, the world’s largest meat processor, which disrupted global food supply chains. REvil is known for demanding exorbitant ransoms, sometimes exceeding $40 million, and it often targets major enterprises.

Conti

Since 2020, Conti has been linked to over 400 attacks globally, demonstrating its operational scope. A key incident involving Conti was its attack on Ireland’s Health Service Executive (HSE), which severely impacted healthcare services. Conti is recognized for its fast encryption process and its use of highly targeted phishing emails to infiltrate networks, making it a persistent threat.

What has contributed to ransomware-as-a-service growth?

Several key factors have contributed to the rise of RaaS, making it one of the most profitable and pervasive cybercrime models today:

• Lowered barriers to entry: The RaaS model allows individuals with minimal technical expertise to participate in ransomware attacks by simply purchasing or subscribing to ransomware kits developed by skilled cybercriminals. These tools come with user-friendly interfaces, support systems and updates, making it easier than ever for non-experts to execute sophisticated cyberattacks.
• High profitability: Ransomware attacks often result in substantial ransom demands, typically ranging from tens of thousands to millions of dollars. The potential for large payouts with minimal overhead costs has made RaaS highly attractive to cybercriminals.  
• Anonymity: The use of cryptocurrencies, like Bitcoin, for ransom payments, combined with encrypted communication channels on the darknet, makes it incredibly difficult for law enforcement to track cybercriminals and affiliates. This level of anonymity enables attackers to operate with relative impunity, lowering the risk of prosecution. Even when individual affiliates are caught, the decentralized nature of RaaS makes it difficult to dismantle the entire operation.
• Global reach: RaaS platforms can be marketed and distributed worldwide, meaning that cybercriminals are not restricted to geographic boundaries. This global reach exponentially increases the number of potential targets, from small businesses to large multinational corporations.
• Lack of adequate security measures: Many organizations still fail to update their security protocols regularly, leaving their systems vulnerable to attack. Outdated software, weak passwords and a lack of comprehensive cybersecurity policies create gaps that RaaS affiliates can easily exploit.
• High profitability with minimal risk: RaaS offers high profitability with relatively low risk. The decentralized nature of RaaS operations allows developers to stay insulated from direct involvement in attacks, while affiliates bear the brunt of the risk by distributing the ransomware. Even if one affiliate is caught, the larger operation continues, making it a resilient and sustainable business model for cybercriminals.

How to stop ransomware-as-a-service

Protecting your organization from RaaS involves a multilayered security approach:

• Patch Management and Software Updates: Regularly updating software fixes vulnerabilities and reduces the risk of breaches. Automated patch management tools ensure timely updates and minimize exposure to threats.
• Endpoint Protection and Security: Installing strong antivirus and antimalware solutions helps block malicious software. Firewalls and intrusion detection systems add extra security by monitoring and controlling network traffic.
• Threat Detection and Response: Continuous network monitoring identifies suspicious activities early. Having an incident response plan ensures swift action to minimize damage from breaches.
• Security Awareness Training: Educating employees on phishing and safe online practices reduces human error. Regular training and simulations reinforce this knowledge, helping to prevent attacks.
• Data Backup and Recovery: Regular backups protect critical data from loss. Storing backups offline or in secure cloud services ensures they remain safe from infection or attacks.

When it comes to fighting ransomware, investing in individual, siloed solutions can lead to gaps in security, inefficiency and extra costs. IT teams need integrated systems that seamlessly manage security, endpoints and operations from a single platform. Kaseya 365 offers exactly that — a unified solution that covers all the essential needs of an IT team. In the event of a cybersecurity attack, Kaseya 365’s automation and powerful integrations enable technicians to quickly isolate, quarantine and resolve the issue, effectively neutralizing ransomware threats in real-time.

Automatically detect and prevent RaaS attacks with Kaseya 365

Kaseya 365 simplifies IT management by combining endpoint management, backup, security and automation into one powerful, affordable platform. With features like automated patch management, ransomware detection and antivirus, it ensures your systems stay secure and up to date. Additionally, Kaseya 365 proactively safeguards your Microsoft 365 data with automated backup and recovery, minimizing downtime and mitigating the impact of ransomware attacks.

For those needing advanced protection, the Pro version includes endpoint detection and response (EDR) for an extra layer of defense against sophisticated threats.

At the heart of Kaseya 365 is Kaseya VSA, a robust and versatile remote monitoring and management (RMM) tool that automates critical tasks like patch management and ransomware detection. This allows you to manage your IT environment effortlessly, ensuring security and efficiency. Check out this on-demand webinar to learn how VSA can help fortify your defenses.

Strengthen your defenses and give your IT team peace of mind. Take a demo today and see how Kaseya 365 can transform your security strategy.

The post What is Ransomware-as-a-Service (RaaS)? appeared first on Kaseya.

Learn How Kaseya is Changing the Game for MSPs

As an MSP, you know how essential you are to your customers’ viability and ultimate success.

Your role in ensuring all systems are always available and always secure has become exponentially more difficult in the past decade. Shouldn’t your books reflect that?

Unfortunately, the unit economics of the MSP industry have not yet caught up with the complex challenges and the value that MSPs provide. Unlike legal, financial and other professional services firms — which can take a month-long hiatus without significantly impacting their clients’ day-to-day operations — an MSP that goes dark for even a short time could return to find customers’ doors shuttered.

Similarly, a corporate legal or accounting crisis at midnight is rare and can wait until morning; an IT outage typically demands immediate resolution.

Yet, despite being the unsung heroes who keep SMBs (and, by extension, the broader economy) running smoothly, MSPs worldwide average profit margins of only 8% to 12%, while legal and financial services firms consistently achieve 30% to 35% profit margins.

Kaseya’s mission: To change the unit economics for MSPs

A decade ago, Kaseya set out on a journey to right this financial injustice. A major milestone in this mission came with the recent launch Kaseya 365.

Kaseya 365 is the first significant step toward enabling MSPs to achieve profit margins comparable to those of the legal, financial and other professional service firms that also serve their customers.

In the few short months it’s been available, Kaseya 365 has added over $300 million of annual run rate profitability to the 4,000-plus partners that have adopted it.

This is just the beginning. The next step in this transformation will be announced at DattoCon Miami in October. Following DattoCon, we’ll have an announcement in Washington, D.C. in late January 2025. The fourth and final announcement will be made in Las Vegas in April 2025 at Kaseya Connect Global.

Don’t wait. See the impact Kaseya 365 can have on your business.

The post Transform Your MSP’s Financial Future appeared first on Kaseya.

Understanding Kaseya 365

Using fragmented tools is one of the biggest challenges that prevents IT teams from doing their best work. Kaseya 365 addresses this issue by enabling IT professionals to manage, secure, back up and automate endpoints from a single interface. The service integrates and provides seamless access to Kaseya’s top solutions in endpoint management, security and backup, all for an affordable subscription — the cost of a cup of coffee.

The three tenets of Kaseya 365 are:

• Simple: Kaseya 365 consolidates all critical components into one easy-to-manage subscription, reducing vendor fatigue and simplifying IT management.
• Efficient: Workflow integrations and automations significantly improve technician efficiency, enabling them to focus on more strategic tasks.
• Affordable: Businesses can save up to 75% compared to using a mix of separate solutions, making Kaseya 365 a cost-effective choice.

Serving as the essential starter kit for IT professionals, Kaseya 365 is the core subscription for the Kaseya IT Complete platform. Since all the solutions are by Kaseya, they are seamlessly integrated, allowing users to expand anytime and take advantage of the 30+ modules and over 1,300 integrations IT Complete provides. The possibilities for increased potential and productivity are limitless.

Kaseya 365 comes in two variants: 365 Express and 365 Pro. Its key capabilities are:

• Remote monitoring and management (RMM): Centralized oversight of endpoints with real-time monitoring, maintenance and troubleshooting.
• Patch management: Automates software updates and patches to minimize vulnerabilities and ensure compliance.
• Endpoint detection and response (EDR): Comprehensive threat detection, analysis and response to protect endpoints from sophisticated threats.
• Antivirus: Robust malware and virus protection with real-time scanning and automatic updates.
• Ransomware detection: Advanced algorithms identify and neutralize ransomware, preventing data encryption and potential damage from it.
• Endpoint backup: Regular, automated backups for rapid data recovery and continuity.
• Managed detection and response (MDR): Enhanced threat detection and incident response managed by cybersecurity experts, exclusive to the 365 Pro version. Click here to know more about MDR.

Importance of IT management solutions in modern business

With an increasing number and variety of endpoints to manage, not to mention the growing complexity of IT environments, the demands placed on technicians is constantly rising. Many businesses still depend on fragmented solutions that require individual upkeep and frequent license renewals, while often failing to integrate well with other essential IT tools. This fragmented approach reduces efficiency and drives up costs for companies. For instance, when monitoring and patching tools aren’t integrated, technicians must switch between them to apply a simple patch. This is both frustrating and time-consuming. Now, imagine the stress when a critical security patch is at stake.

Effective IT management solutions operate on the principle that IT infrastructures work as a cohesive whole and should be managed as such. These solutions allow technicians to manage every aspect of their IT environment from a single platform, eliminating the inefficiencies caused by tool hopping. This unified approach not only streamlines workflows but also boosts productivity and efficiency, enabling IT teams to work smarter and more effectively.

How Kaseya 365 integrates with existing IT infrastructure

Kaseya 365 provides advanced integration and automation, empowering IT teams to streamline operations, boost security and ensure data integrity with the push of a button. By integrating endpoint management, security and backup tools, Kaseya 365 allows technicians to swiftly complete tasks like identifying and patching vulnerabilities, scanning for threats and backing up data — all from a single, unified interface. And that’s just the beginning. This streamlined approach not only simplifies processes but also significantly enhances overall efficiency.

But Kaseya 365 doesn’t stop there. It offers advanced automation capabilities that handle everything from mundane tasks, like disk cleanups, to critical tasks, such as ransomware detection and remediation. These are just a few examples, so imagine the possibilities with more than 50 built-in automations. Consider the positive impact on your service delivery, accuracy and team productivity. Technicians will no longer struggle to manually complete tasks within tight deadlines.

Kaseya 365’s comprehensive approach ensures that IT environments remain secure, efficient and resilient, enabling IT teams to focus on more strategic initiatives.

The benefits of IT automation

By automating repetitive and time-consuming tasks, organizations can achieve significant improvements in efficiency, accuracy and overall productivity. For example, an IT team using automation tools can schedule software updates across hundreds of devices simultaneously, freeing up time for more strategic projects. Here are some of the key benefits:

• Time-saving: Automating routine tasks such as system updates, data backups and network monitoring saves valuable time, allowing IT teams to focus on more critical issues.
• Efficiency improvements: Automation streamlines processes, making workflows faster and more efficient, leading to quicker response times and better service delivery.
• Reduction in human error: Automation minimizes the risk of errors that can occur with manual processes, ensuring tasks are completed accurately and consistently.
• Enhanced productivity and focus on strategic tasks: With routine tasks automated, IT professionals can dedicate more time to strategic initiatives that drive business growth and innovation.
• Cost savings and resource optimization: Automation reduces the need for extensive manual labor, leading to significant cost savings and better resource allocation.
• Improved compliance and security: Automated processes ensure that security protocols and compliance measures are consistently applied, reducing the risk of breaches and regulatory penalties.

Core automation capabilities of Kaseya 365

Kaseya 365 offers advanced automation features that streamline IT operations and elevate efficiency. These capabilities enable IT teams to automate complex tasks, enforce policies and gain valuable insights, making Kaseya 365 a powerful tool for modern businesses. Here are the key automation capabilities that make Kaseya 365 a leader in IT management solutions:

Automated monitoring and alerts

• Real-time system monitoring: Continuously monitors system performance and health, providing instant insights into potential issues.
• Automatic issue detection and alert generation: Identifies and alerts IT teams about problems as they occur, enabling prompt resolution and minimizing downtime.

Patch management

• Automatic updates and patch deployments: Ensures all systems receive the latest updates without manual intervention, reducing vulnerabilities.
• Ensure systems are always up to date: Keeps software and security patches current, protecting against potential threats while enhancing performance.

Backup and disaster recovery

• Scheduled backups: Regularly backs up critical data to prevent loss and ensure data integrity.
• Automated recovery processes in case of failures: Facilitates quick and efficient recovery of data and systems, minimizing disruption in the event of failures.

Software deployment

• Automated software installation and updates: Simplifies the deployment of applications across multiple devices, ensuring consistency and reducing manual effort.
• Streamlined application management across devices: Manages software versions and updates seamlessly at scale, enhancing productivity and ensuring uniformity.

Routine maintenance tasks

• Scheduled system cleanups: Automatically performs regular system maintenance to optimize performance and prevent issues.
• Regular system health checks: Conducts ongoing health checks to identify and resolve potential problems before they impact operations.

Advanced automation features

By leveraging IT automation, businesses can streamline operations, boost security and optimize resource utilization, achieving better outcomes and positioning themselves for future success. The following advanced automation features set Kaseya 365 apart:

Script automation

• Custom script creation and deployment: Allows IT technicians to develop and deploy custom scripts tailored to specific needs, enabling precise control over automation processes.
• Automate complex and repetitive tasks: Simplifies the execution of intricate and repetitive tasks, saving time and reducing the likelihood of human error.

Policy-based automation

• Create and enforce IT policies automatically: Automates the creation and enforcement of IT policies, ensuring consistency and adherence to organizational standards.
• Ensure compliance with organizational standards: Helps maintain compliance with internal and external regulations by automatically applying and monitoring policy adherence.

Reporting and analytics

• Automate report generation: Automatically generates and distributes comprehensive reports, providing detailed insights into system performance, security status and other critical metrics.
• Insights through data analytics for better decision-making: Leverages data analytics to offer actionable insights, empowering IT teams to make informed decisions and optimize operations.

Getting started with Kaseya 365 automations

Implementing Kaseya 365 automation in your organization is straightforward and highly beneficial. Begin by assessing your current IT environment, followed by planning and deploying Kaseya 365 to align with your specific needs.

• Assess your needs: Identify the specific requirements of your IT environment.
• Choose the right variant: Decide between 365 Express and 365 Pro based on your needs.
• Plan your deployment: Develop a deployment strategy that includes timelines and milestones.
• Leverage the four main pillars: Customize solutions to meet your business needs using the manage, secure, back up and automate pillars.
• Train your team: Ensure your team is well-trained to maximize the benefits of Kaseya 365.

Best practices for maximizing automation benefits

Adopt strategies to ensure you get the most out of Kaseya 365’s automation capabilities.

• Document automation workflows: Maintain detailed documentation of automation processes for transparency and ease of troubleshooting.
• Continuously refine and optimize: Regularly review and improve automation workflows to adapt to evolving business needs and technological advancements.
• Monitor automated processes: Keep an eye on automated tasks to quickly identify and resolve any issues that arise.
• Analyze performance metrics: Use data from automated reports to assess the effectiveness of automation and make necessary adjustments.
• Train staff on automation tools: Provide ongoing training to IT personnel to keep them proficient with the latest automation features and best practices.
• Regularly update the system: Ensure Kaseya 365 is always running the latest version to maintain peak performance and security.

Tips for customizing automation workflows to meet specific business needs

Tailor the automation workflows to fit your organization’s unique requirements.

• Identify key processes for automation: Focus on automating repetitive and time-consuming tasks to free up resources for more strategic activities.
• Leverage custom scripts and policies: Utilize custom scripts and policy-based automation to address specific business challenges and ensure compliance.
• Continuously refine workflows: Regularly review and refine your automation workflows to adapt to changing business needs and technological advancements.

Unlock the power of Kaseya 365 automations

Embracing IT automation is the way forward, and its adoption is set to bring countless benefits. It is transforming how businesses operate. Kaseya 365 is at the forefront of this evolution, continually building solutions that tackle complex tasks with ease.

By equipping IT teams with a powerful array of features, including automated monitoring and alerts, patch management, backup and disaster recovery, and policy-based automation, Kaseya 365 is empowering IT teams to increase efficiency, reduce errors and optimize resources. Additionally, it offers invaluable insights through automated reporting and analytics, which enhance decision-making and improve strategic planning for IT teams. Could this be the solution you’ve been searching for?

Discover how Kaseya 365’s robust automation tools can revolutionize your IT infrastructure and drive your business forward.

Schedule a demo of Kaseya 365 today!

The post Maximize Efficiency With Kaseya 365’s Automation Power appeared first on Kaseya.

What is Kaseya 365?

Kaseya 365 offers a seamless way to manage, secure, back up and automate your endpoints from a single interface, all under one affordable subscription. By consolidating these four crucial IT functions into one service, Kaseya 365 provides IT professionals with an efficient way to deliver IT services and manage their infrastructure. For example, a technician running routine maintenance across hundreds of devices can automate updates, monitor performance and ensure backups run smoothly from a single dashboard.

The real power of Kaseya 365 lies in its automation prowess and seamless integrations. As the core subscription for the Kaseya IT Complete platform, Kaseya 365 offers the same level of integration that IT Complete is known for. While endpoint management, security and backup solutions are seamlessly integrated, you can expand your universe anytime to leverage the 30+ modules and over 1,300 integrations IT Complete provides. Limitless efficiency gains and cost savings are just a click away.

Kaseya 365 comes in two variants: 365 Express and 365 Pro. Its key capabilities are:

• Remote monitoring and management (RMM): Centralized oversight and control of endpoints with real-time monitoring, maintenance and troubleshooting.
• Patch management: Automates software updates and patches for both OS and third-party applications to eliminate vulnerabilities and ensure compliance.
• Endpoint detection and response (EDR): Comprehensive threat detection, analysis and response to protect endpoints from sophisticated threats.
• Antivirus: Robust malware and virus protection with real-time scanning and automatic updates.
• Ransomware detection: Advanced algorithms identify and neutralize ransomware attacks in progress, preventing potential widespread damage to your organization.
• Endpoint backup: Regular, automated backups for rapid data recovery and continuity.
• Managed detection and response (MDR): Enhanced threat detection and incident response managed by U.S.-based cybersecurity experts, exclusive to the 365 Pro version.

The value of Kaseya 365 for MSPs and IT departments

Kaseya 365 is designed to bring simplicity, efficiency and affordability to MSPs and IT departments. Consolidating all critical components into a single, easy-to-manage subscription minimizes vendor fatigue and streamlines the management process. This unified approach allows IT professionals to focus on their core tasks without juggling multiple tools and vendors.

Efficiency is at the heart of Kaseya 365. Its robust workflow integrations and automations dramatically improve technician productivity. Kaseya 365 not only saves time but also reduces the risk of errors, ensuring tasks are completed accurately and swiftly. Additionally, Kaseya 365 offers significant budget benefits, saving up to 75% compared to using a mix of separate solutions. For MSPs this often results in an instant increase in profit margin by about 37% due to the immense costs savings compared to traditional IT management software stacks.

Key benefits of Kaseya 365 are:

• Enhanced operational efficiency
• Improved security and compliance
• Streamlined IT management and maintenance
• Cost savings and resource optimization

The four main pillars of Kaseya 365

Kaseya 365 is built on four key pillars: manage, secure, back up and automate. These pillars are the core of the platform

Manage

Managing endpoints using fragmented tools can be a nightmare for technicians. You’re constantly switching between platforms, trying to piece together information and often reacting to problems instead of preventing them. It’s stressful, time-consuming and prone to errors.

Kaseya 365 gives you advanced remote monitoring and maintenance solutions, Datto RMM and Kaseya VSA, for complete control over endpoints, networks and cloud services. With real-time monitoring, advanced automation and quick troubleshooting, you can fix issues before they escalate. Moreover, your intuitive dashboards and detailed reports provide a crystal-clear view of your IT landscape, allowing you to cut operational costs, boost security and improve end-user support with ease.

• Datto RMM

Datto RMM is a secure, full-featured remote monitoring and management solution. Known for its scalability, efficiency and usability, it’s perfect for enhancing IT management. Key features include:

• Advanced software management
• Flexible patch management
• Monitoring automation and scripting
• Rapid remote access and support
• Auto-remediation of issues
• Asset and inventory management
• Reporting and analysis
• IT automation

• Kaseya VSA

Kaseya VSA represents unified IT management, allowing you to oversee and control any device within your network from anywhere. As a comprehensive RMM software, it centralizes real-time monitoring, automated patch management and security features, making it easier to maintain and protect your IT environment. This unified approach simplifies operations, boosts efficiency and enhances service delivery. Key features include:

• Comprehensive monitoring and alerting
• Automated patch management
• Auto-remediation of issues
• Asset and inventory management
• Remote access and control
• Omni network monitoring
• Reporting and analysis
• IT automation
• Mobile device management

B. Secure

Ensuring endpoint security across multiple platforms is a significant challenge for IT professionals. The constant threat of cyberattacks requires vigilant monitoring and rapid response. Kaseya 365 provides a robust suite of security features such as integrated EDR, antivirus and ransomware protection to help you monitor and neutralize threats in real-time. This comprehensive security approach not only protects your data but also ensures compliance with industry standards, giving you peace of mind.

• Datto EDR

Datto EDR offers advanced threat detection capabilities, ensuring that any malicious activity is identified and addressed swiftly. It provides real-time visibility into endpoint activities, allowing you to detect, investigate and respond to threats effectively. Key features include:

• Detect fileless attacks
• MITRE ATT&CK mapping
• Easily stop zero day threats
• Eliminate alert fatigue
• Automated threat mitigation recommendations
• Patented advanced correlation engine to reduce unnecessary noise and drown out false positives
• Automated threat response

• Datto antivirus (AV)

Datto AV stands as your business’s first line of defense, offering next-generation antivirus protection. With automatic updates and comprehensive scanning capabilities, your systems remain protected without requiring constant manual intervention. Key features include:

• AI, machine learning and the latest in threat intelligence to identify and block threats
• Proactive identification and blocking of zero-day and polymorphic threats
• Automatic virus definition updates
• Comprehensive system scans and real-time protection
• Customizable scanning schedules
• Global threat intelligence

• RocketCyber managed detection and response (MDR)

RocketCyber MDR provides advanced, continuous protection by leveraging cutting-edge technology and expert analysis to proactively monitor, detect and respond to cyberthreats in real-time. This means you can rest easy knowing your critical data and infrastructure are safe from even the most sophisticated attacks. Key features include:  

• Endpoint: Windows, macOS and Linux event log monitoring, breach detection, malicious files and processes, threat hunting, intrusion detection, third-party NGAV integrations and more.
• Network: Firewall and edge device log monitoring integrated with threat reputation, whois and DNS information.
• Cloud: Microsoft 365 security event log monitoring, Azure AD monitoring, Microsoft 365 malicious logins, Secure Score.

• Ransomware detection

Stay ahead of cyberthreats with Datto RMM and VSA’s in-built ransomware detection capability. The feature leverages real-time monitoring, behavioral analysis and automated response protocols to detect suspicious activities and isolate affected endpoints immediately. With robust reporting and alerts, you’ll always be informed and ready to tackle any threat. Key features include:  

• Early detection of ransomware behavior
• Automated response to ransomware threats
• Regular backups and quick recovery options
• Continuous monitoring for new ransomware variants

C. Backup

Data loss can be catastrophic for any organization. Whether caused by hardware failure, human error or cyberattacks, losing critical data can disrupt operations and lead to significant financial losses. Kaseya 365’s integrated backup solutions ensure that your data is always secure and recoverable. The comprehensive backup approach supports various environments, including on-premises and cloud, ensuring that your data is protected regardless of where it resides.

• Datto endpoint backup

Datto endpoint backup has got you covered, protecting everything from Windows servers and virtual machines (VMs) to cloud instances, desktops and laptops. Features like automated backups, end-to-end encryption and rapid restore capabilities work together to keep your data safe and quickly recoverable. With advanced scheduling, flexible retention policies and centralized management, you can easily customize and control your backup strategy. Key features and benefits include:

• Reliable, appliance-free Windows Backup, a feature that uses image-based backup technology, removing the need to procure or manage additional hardware
• Software-only Windows backup directly to the Datto Cloud, ensuring your data is protected no matter what
• Recovery from ransomware or hardware failure
• Reliable cloud backup to easily restore individual files or restore the entire image to a new device
• Simple deployment and management

• Unitrends endpoint backup

Protect your data anytime, anywhere with Unitrends endpoint backup. Whether it’s work-from-home users, road warriors or remote servers, Unitrends makes endpoint protection effortless with resilient, automated backup and recovery. Key features and benefits include:

• Simplified deployment with no assembly required. Eliminate the hassle of implementing unfamiliar, complicated devices
• Simply install the Unitrends agent and our endpoint backup solutions will begin automatically backing up to the secure Unitrends Cloud — no hardware required
• Get protected quickly, with no infrastructure and minimal configuration
• Built for remote management of dispersed endpoints
• Reliable endpoint backup, efficient recovery
• Multilayered security for maximum protection — data is encrypted in-flight and at-rest and stored on immutable blocks
• Cloud deletion defense enables recovery of accidentally or maliciously deleted backups

D. Automate

Manual IT tasks can be time-consuming and prone to errors, diverting valuable resources from strategic initiatives. Automating these tasks can significantly enhance efficiency and accuracy, allowing your IT team to focus on more critical projects. By leveraging powerful automation tools, you can reduce the workload on your IT staff and improve overall operational efficiency. This not only saves time and reduces errors but also allows for more proactive management of your IT environment. Kaseya 365 offers more than 20 out-of-the-box automations and even policy-based automation capability to help you break barriers on what you can do. Here are some pre-configured workflows available:

• Automated patch management
• System health checks
• Software deployment
• Disk cleanup
• Security scans
• Backup and restore
• User account management
• Performance monitoring
• Incident response

Real-world applications and case studies

To truly grasp the value of Kaseya 365, let’s look at a real-world success story. Two River Technology Group, an MSP based in Holmdel, New Jersey, saw remarkable results with Kaseya 365. They achieved a 28% reduction in tool costs, saved dozens of manual labor hours each month and streamlined their billing processes. These improvements not only boosted their profitability but also enhanced their service delivery.

Getting started with Kaseya 365

Implementing Kaseya 365 in your organization is straightforward. Follow these steps:

• Assess your needs: Identify the specific requirements of your IT environment.
• Choose the right variant: Decide between 365 Express and 365 Pro based on your needs.
• Plan your deployment: Develop a deployment strategy that includes timelines and milestones.
• Leverage the four main pillars: Customize solutions to meet your business needs using the manage, secure, back up and automate pillars.
• Train your team: Ensure your team is well-trained to maximize the benefits of Kaseya 365.

Best practices for leveraging the four main pillars:

• Manage: Use real-time monitoring and detailed reporting for insights. Regularly update management policies to align with organizational goals.
• Secure: Implement multilayered security with EDR, antivirus and ransomware protection. Conduct regular security audits and vulnerability assessments.
• Back up: Schedule automated backups for critical data. Periodically test disaster recovery plans for quick data restoration.
• Automate: Automate repetitive tasks like patch management and software deployment. Create custom workflows tailored to your IT processes and business needs.

Tips for customizing Kaseya 365 to meet specific business needs

• Tailor the dashboard: Customize the Kaseya 365 dashboard to show critical alerts, performance metrics and security statuses. Implement role-based access controls for team members.
• Leverage integrations: Connect Kaseya 365 with other tools and systems your organization uses. Utilize APIs for custom integrations to meet specific business needs.
• Continuous improvement: Regularly review IT processes to identify improvements. Use Kaseya 365 insights for data-driven decisions and stay updated with the latest features and updates.

Future of IT management with Kaseya 365

Emerging technologies like artificial intelligence (AI), machine learning and automation are already significantly impacting businesses. In Kaseya’s 2024 The Future of IT Survey Report, a whopping 40% of organizations said they are prioritizing investments in IT automation, 37% are investing in AI and machine learning, and 23% are exploring ChatGPT.

In this environment, Kaseya 365 is designed to help users capitalize on these growing trends and elevate their IT management to new levels of efficiency. With 20 built-in advanced automations and seamless integration, Kaseya 365 brings unprecedented speed, efficiency and accuracy to your IT management. We encourage you to take a demo of Kaseya 365 and see for yourself why it’s creating such a buzz. Discover firsthand how it can transform your IT management, making your operations more efficient, secure and cost-effective. Book a demo of Kaseya 365 today.

The post Discovering Kaseya 365: A Comprehensive IT and Cybersecurity Management Solution for MSPs and IT Departments appeared first on Kaseya.

Securing networks and devices is more crucial than ever before. Endpoint monitoring is key in this effort, as it oversees all network-connected devices to protect against emerging cybersecurity threats and maintain performance. In this blog, we’ll also look at how Kaseya VSA (remote monitoring and management) boosts these functions, offering a solid strategy for IT management.

What is endpoint monitoring?

Endpoint monitoring is a crucial IT process that involves the continuous surveillance of all devices connected to a network — ranging from laptops and desktops to servers and mobile devices. The primary goal of this monitoring is to maintain the security and efficiency of these devices. By closely observing the activities and status of each endpoint, organizations can ensure that their network remains robust against potential vulnerabilities.

How does endpoint monitoring work?

The operation of endpoint monitoring is facilitated through specialized software solutions designed for real-time oversight. This software keeps a vigilant eye on each connected device to verify that it adheres to strict security policies. The system actively scans for any unusual activities or potential threats, allowing IT professionals to react swiftly and mitigate risks before they escalate into serious security incidents. This proactive approach is essential in maintaining the integrity and performance of an organization’s digital infrastructure.

Key components of endpoint monitoring

Endpoint monitoring encompasses several critical components:

• Real-time device surveillance: Keeps a constant watch over device activities and interactions within the network.
• Security compliance: Ensures all endpoints adhere to set security standards to mitigate risks.
• Threat detection and response: Identifies and mitigates threats promptly to protect the network.
• Performance optimization: Monitors and enhances the performance of each device to ensure optimal functionality.

By implementing these key elements, organizations ensure that their networks are both secure and efficient, prepared to face any potential threats that could compromise their systems or data. This multi-faceted approach not only safeguards assets but also supports optimal performance across all endpoints.

The importance of endpoint monitoring

Endpoint monitoring is not just about security; it’s a comprehensive approach that benefits organizations in several ways:

• Proactive security measures: Detects vulnerabilities and threats early, reducing the potential for breaches.
• Comprehensive visibility: Offers a clear view of all devices on the network, making it easier to manage and secure them.
• Reduced downtime: Minimizes disruptions by ensuring that all endpoints are functioning efficiently and issues are resolved quickly.
• Regulatory compliance: Helps organizations meet industry-specific compliance requirements by maintaining and demonstrating security best practices.

With the above benefits, endpoint monitoring is indispensable for any organization looking to protect and optimize its network environment. As enterprises continue to face complex security challenges, the comprehensive capabilities of endpoint monitoring become even more vital in maintaining the integrity and performance of their IT operations.

Implementing endpoint monitoring

Implementing endpoint monitoring is a strategic move towards enhancing the security and efficiency of IT operations across any organization. With the increasing complexity of IT environments and the growing need for robust security measures, having a powerful endpoint monitoring system is essential. Such tools not only track and manage devices within a network but also ensure compliance with security standards, making them indispensable in the modern cybersecurity landscape.

Key Features

Effective endpoint monitoring tools typically include:

• Real-time monitoring: Tracks device activities as they occur.
• Security event logging: Documents every security event for analysis and future reference.
• Performance metrics: Measures the performance of devices to identify potential issues.
• Alerts and notifications: Informs IT staff about irregular activities and potential threats.
• Compliance checks: Regularly verifies compliance with regulatory standards.
• Remote management: Allows IT teams to manage devices remotely, addressing issues without physical presence.

Effective endpoint monitoring equips IT teams with tools crucial for maintaining network security and efficiency, from real-time monitoring to compliance checks.

Impact on system performance

While adding another layer to IT operations, modern endpoint monitoring solutions are designed to be lightweight and non-intrusive, minimizing their impact on system performance. They optimize security without compromising the speed or efficiency of the endpoint.

Challenges in implementation

Adopting endpoint monitoring can present challenges, such as integrating with existing IT infrastructure, managing increased data volumes from monitoring, and training staff to effectively use new tools. However, the benefits far outweigh the hurdles, making it a worthy investment.

While implementing endpoint monitoring comes with its set of challenges, such as integration complexities and the need for staff training, the long-term benefits significantly outweigh these initial obstacles. By providing real-time surveillance, performance metrics and comprehensive security event logging, endpoint monitoring tools strengthen IT infrastructure without compromising performance. Ultimately, the strategic deployment of these tools not only fortifies security measures but also enhances overall operational efficiency, making it a valuable investment for any proactive IT department.

Kaseya VSA: Enhancing endpoint monitoring

Kaseya VSA stands out as an endpoint monitoring solution by not only addressing common challenges but also enhancing the capabilities of traditional monitoring tools. It integrates seamlessly with other IT management tools, providing a unified platform for managing all aspects of IT operations.

Why choose Kaseya VSA for endpoint monitoring?

Businesses should consider Kaseya VSA for its comprehensive approach to endpoint monitoring, which includes enhanced security features, efficient performance monitoring and robust compliance tracking. Kaseya’s solution is designed to meet the needs of modern enterprises facing complex cybersecurity challenges.

As endpoint monitoring is essential for maintaining the security, performance and compliance of your IT infrastructure, with Kaseya VSA, organizations can leverage advanced monitoring tools and gain the visibility and control needed to protect their digital environments effectively. Discover how Kaseya’s solutions can transform your endpoint monitoring strategies by watching this on-demand webinar covering Endpoint Security Management.

Ready to see Kaseya VSA in action? Start your free trial today and experience a new level of IT management sophistication.

The post What Is Endpoint Monitoring? appeared first on Kaseya.

The result of a decade of thoughtful development, Kaseya 365 includes everything MSPs need to lay a robust foundation for managing endpoints while enjoying immediate and effortless profit margin growth. It is purpose-built to manage, secure, back up and automate all of an MSP’s clients’ endpoints under a single subscription.

Watch Fred’s revolutionary announcement.

Kaseya 365 revolutionizes the unit economics of IT and security management

The foundation of Kaseya 365 rests on four core pillars designed to enable MSPs with immediate and long-term success. 

1. Manage

Perpetually overburdened and under-resourced IT teams have had to grapple with a growing array of complex technologies to stay on top of endpoint proliferation. Kaseya 365 alleviates that stress by giving IT teams access to and control over ALL of their clients’ endpoints  — right from a single unified interface.

2. Secure

MSPs are often forced to compromise on securing their clients’ endpoints because of cost or client perception of necessity. Not anymore. Kaseya 365 makes it easy for MSPs to deliver security the right way for their clients, every time, without the burden of additional expenses. The foundation of robust endpoint security for every client is built right in, making security simple and profitable. 

3. Backup

In an uncertain world where businesses face an ever-evolving array of dangerous cyberthreats and natural disasters, data backup is a must-have. Kaseya 365 makes it easy for MSPs to preserve their clients’ critical endpoint data, protecting the core of their clients’ businesses from loss or theft at all times. 

4. Automate

IT teams are stretched thin. An ongoing IT skills shortage makes it difficult for MSPs to staff appropriately — assuming they have the headcount budget. Yet even fully staffed IT teams are drowning in a sea of junk alerts, mistakes to be rectified and time-consuming maintenance. Kaseya 365’s 20 essential automations mitigate these burdens and improve accuracy. Plus, additional IT Complete modules can be integrated seamlessly to supercharge these functions and add new capabilities as needed.

Upgrading to Kaseya 365 is simple

Kaseya 365 marks the Golden Age of IT and security management. To ensure every MSP can benefit from our innovation, current Kaseya customers who already subscribe to at least one individual component of Kaseya 365 can easily upgrade to one of two Kaseya 365 subscriptions for a single low price per endpoint.

This upgrade preserves the existing functionality found in their current subscriptions and supercharges their operations with an array of additional features found in Kaseya 365. By consolidating their tools into one comprehensive package, MSPs can streamline their IT operations, ensuring smoother, more efficient processes that leverage the latest advancements Kaseya 365 has to offer.

Kaseya customers who don’t currently subscribe to any of the Kaseya 365 components can just as easily take advantage of a single low-cost subscription to Kaseya 365.

Kaseya 365 is available in two tiers:

Kaseya 365 Express includes the core components of comprehensive endpoint management, security and backup.

• Remote monitoring and management (RMM)  
• Third-party patching
• Antivirus 
• Ransomware detection
• Endpoint detection and response  
• Endpoint backup  

Kaseya 365 Pro includes all of the components of Kaseya 365 Express plus next-generation managed detection and response (MDR), for the added protection of 24/7 monitoring for each and every endpoint.

Kaseya 365 is the ideal foundation for MSP growth  

Kaseya 365 provides an unmatched array of benefits that will redefine how MSPs operate and grow their businesses. One of the primary advantages of Kaseya 365 is its ability to reduce vendor fatigue. By consolidating all critical endpoint components into a single, easy-to-understand subscription, MSPs can acquire and manage their services more efficiently. This integration not only simplifies operations, but also reduces the complexities associated with managing multiple vendor relationships.

Kaseya 365 is powered by IT Complete’s Automation Universe, which significantly boosts technician efficiency. This integrated environment opens the door to further automation, allowing MSPs to streamline their workflows and enhance service delivery without increasing overhead costs. Technicians can focus more on strategic initiatives and be less bogged down by routine tasks.

MSPs can slash costs and pump up profit margin fast with Kaseya 365

Cost-wise, Kaseya 365 is a game-changer. It is priced lower than a fragmented stack of competing solutions and is a fraction of the price of non-integrated solutions. This revolutionary pricing strategy enables MSPs to charge less and profit more, granting a competitive edge in a tight market. 

Kaseya 365 makes it easy for MSPs to offer free trials to sell additional services and even provide permanently free services, enhancing the perceived value crucial for customer retention. That type of offering also makes it easier for potential customers to experience the benefits of advanced managed services without initial investment, and for current customers to feel continuously valued.

Additionally, Kaseya 365’s flexibility in service customization allows MSPs to easily tailor their packages to meet the unique needs of each customer. This adaptability is not just about meeting customer demands but also about doing so in a way that is economically beneficial for the business. By incorporating add-ons that are essentially free for them,  MSPs can double or even triple their margins, leveraging these high-value, low-cost additions to enhance their service offerings.

Kaseya 365 is a comprehensive, cost-effective endpoint management platform that checks every box. This groundbreaking solution enhances operational efficiencies, reduces costs and opens up new profit opportunities for MSPs, all while keeping their clients’ systems and data safe, and ensuring high levels of customer satisfaction and retention.  Kaseya 365 is a revolutionary shift in the IT landscape. It promises to reshape how MSPs operate and thrive in the evolving digital world.

Learn more at kaseya.com/products/kaseya-365.

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Organizations need a unified endpoint management (UEM) solution that provides greater visibility into all endpoints for better device usage and health monitoring, vulnerabilities and patch management, cybersecurity, and all other essential IT functions. Read on to understand the significance of investing in a UEM and why it is an indispensable tool for organizations of all sizes. 

What is unified endpoint management (UEM)?

A UEM is a cloud-based (or on-premise) endpoint management solution that allows organizations to monitor, manage and secure all their endpoint devices from a single console, irrespective of the operating system or location. Compared to traditional mobile device management solutions, UEM tools pack a lot more punch, offering innovative features and capabilities to secure and manage diverse IT environments.

What is the objective of unified endpoint management?

By centralizing endpoint management, UEM enhances the scope of device administration and data security to a great extent. It improves several facets of IT management, such as threat detection, mitigation and remediation capabilities, security updates, software and OS deployment, patch management, logging, mobile device management, device compliance and remote-control options, to name a few. 

Why do we use unified endpoint management?

Relying on multiple endpoint management tools to manage and secure different endpoint devices in multiple locations increases the risk of inconsistencies and misconfigurations for organizations. With hybrid work culture becoming the norm, users switching between various devices to do their work, and enterprises incorporating IoT and other new technologies, UEM has become even more significant for organizations to monitor and manage endpoints efficiently and prevent security incidents. 

As the demand for endpoint management solutions surges, it is essential to learn about the different types of solutions available in the market and how UEM is a cut above the rest. 

What is the difference between endpoint management and unified endpoint management?

Unlike traditional endpoint management solutions that support only specific endpoints or operating systems, UEM is device- and OS-agnostic. It is the latest tool in a series of endpoint management tools with robust features that efficiently caters to modern enterprises’ remote IT management needs.

Here is a brief introduction to the evolution of endpoint management systems.

MDM vs. EMM vs. UEM

Mobile device management (MDM) solutions are among the earliest endpoint management tools that enable IT teams to undertake simple device management tasks, like configuring emails and applying security controls. However, MDM tools are more device-centric and do not provide comprehensive mobile application management (MAM) and mobile content management (MCM) features.

Enterprise mobility management (EMM) tools expand MDM’s capabilities by providing extensive MAM and MCM features, enabling users to balance optimal device usage and security. With EMM tools, organizations can provide secure access to company resources and undertake policy-based device management, data and document security and app customization. 

UEM is an integrated endpoint management system that enables organizations to meet all their IT needs, regardless of whether it’s endpoint management, monitoring, patching, security and more, through a centralized platform. It instantly reduces tool sprawl, eliminating the need to invest in different solutions for each task. Moreover, state-of-the-art UEM solutions, like Kaseya VSA, come equipped with automation capabilities that help automate mundane tasks, like patching and password resets, freeing up technician time and streamlining IT operations workflows. By implementing an endpoint solution, businesses can confidently meet today’s demands and prepare for tomorrow’s challenges.

Read our blog to learn more about the difference between MDM, EMM and UEM. 

What are the features of unified endpoint management?

Some of the distinctive features of UEM are:

• Software and OS deployment: UEM solutions allow automated software and operating system deployment in all the devices across an organization’s network from a central console without any manual intervention.  
• Patch management and update installation: With UEM’s automatic patch management and update installation features, fixing a vulnerability across all endpoints within an organization’s network takes minutes.
• Policy enforcement: The centralized console in UEM software allows IT admins to enroll and preconfigure the managed devices and ensure that all the organizational policies are seamlessly enforced on all devices. The data isolation and application control capabilities of UEM help IT admins ensure that only authorized users get access to company resources.
• Threat detection and mitigation: As device monitoring becomes efficient with UEM software, it enables early detection of threats, enabling organizations to mitigate them before they cause any damage. 
• Identity and access management: UEM solutions come with in-built or integrated multifactor authentication (MFA) and single sign-on (SSO) features, enabling users to authenticate only once after the device has been offline for a set period rather than trying to open a new app each time. While this ensures security, it makes accessing resources easy for users, thus aiding productivity.

What are the benefits of unified endpoint management?

These features enable UEM software to offer a variety of benefits to organizations, such as:

• Improved visibility: Through a single interface, UEM significantly improves visibility across all endpoint devices and connected networks, allowing enterprises to monitor data usage, inventory, vulnerability systems and more. With continuous visibility, security teams can detect and mitigate possible threats before they harm the organization.
• Valuable insights: UEM solutions generate massive volumes of endpoint device data. Analyzing this data enables organizations to make data-driven business decisions and improve productivity. 
• Enhanced user experience: A fragmented IT environment is defined by tools that barely integrate, which limits visibility into the complete IT environment. Moreover, technicians spend a lot of time switching between apps, which slows down work and makes completing simple jobs a hassle. UEM solutions with centralized consoles provide complete visibility into IT environments, helping technicians eliminate problems before they occur and improving user experience. 
• IT cost reduction: By automating many IT processes and tasks, including endpoint auditing, provisioning and data loss functions, UEM solutions reduce overhead costs and hardware expenses.
• BYOD support: UEM solutions enable users to self-enroll and have their devices provisioned automatically to be productive from the outset.
• Compliance support: At a time when organizations have to adhere to multiple compliance regulations that keep changing regularly, UEM ensures that all devices in an organization remain up to date and compliant with the necessary regulations. 
• Simplified onboarding: With a simplified device enrollment and configuration process, UEM enables users to start using the device with better baselining quickly. 
• Fortified IT security: UEM helps enforce security policies at various levels to ensure a strict organization-wide defense policy against all threats. Besides, IT admins can provide personalized access to corporate data and specific applications according to location, usage patterns and business roles, enhancing cyberdefense even further.

Enhance network security with unified endpoint management from Kaseya

With the growing number of endpoints, organizations need a modern approach to managing IT that simplifies endpoint complexity while providing in-depth security. Kaseya VSA 10 is a leading UEM platform that combines endpoint and network management, reducing the cost of licensing different solutions and the associated headaches of managing multiple vendor relationships.

With VSA 10, you can:

• Get enhanced visibility into your new areas, including cloud (e.g., laaS, PaaS, and SaaS), legacy infrastructure (e.g., computers, network, storage and clients) and applications.
• Get Discovery and Audit capabilities that always provide current information, regardless of whether devices are online or offline.
• Streamline workflows and receive consolidated tracking and reporting for compliance.
• Improve operational productivity and service levels through IT automation.
• Achieve a role-based, bird’s eye view of infrastructure monitoring.

To see the capabilities of VSA 10, book your demo today!  

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