Today, the average company deploys up to 112 SaaS apps, and that number climbs to about 142 in larger organizations. Unfortunately, more apps mean more risks. The flexible and dynamic nature of cloud environments, unpredictable user behavior and sprawling SaaS ecosystems open the door to a variety of cyberthreats.

Without proper visibility and robust response strategies, a wrong click, misconfiguration or compromised token can lead to serious data breaches.

In our previous article, we discussed how Kaseya 365 User helps you prevent threats targeting your end users. In this article, we will explore how SaaS Alerts, a key component of Kaseya 365 User, can help your organization detect and respond to user-driven SaaS threats before they escalate into full-blown breaches.

The real risks lurking in SaaS environments

Although SaaS apps offer flexibility, scalability and cost efficiency, the shift to the cloud comes with a significant tradeoff: security blind spots. Here are a few common threat vectors to watch out for in your SaaS platforms:

OAuth abuse: With countless SaaS apps and just as many logins, password fatigue is hitting hard. To make life easier, many users skip traditional logins and sign in with their Microsoft or Google accounts using OAuth. However, if a hacker gets into one of those accounts, they instantly unlock access to every connected SaaS app.

Rogue logins: SaaS apps allow users to access accounts from virtually anywhere. That said, unusual sign-in attempts, especially from foreign locations or anonymized IPs, can indicate that an account has been hijacked or credentials have been leaked.

Insider threats: Disgruntled or careless employees can intentionally or accidentally delete critical files or leak sensitive information outside the organization.

Privilege escalation: Many guest accounts are mistakenly given internal or privileged access. Threat actors can exploit active and unmanaged accounts to gain elevated access or make unauthorized changes to user roles or permissions, granting them more access than they should have.  

Token theft: Cybercriminals intercept the token before it reaches the legitimate SaaS service and use it to gain full access to the user’s account — bypassing traditional password protections.

Misconfigurations: A simple error — like leaving a SharePoint folder public — can expose sensitive company data. According to The State of SaaS Backup and Recovery Report 2025, over 30% of businesses lost SaaS data due to misconfiguration.

Why SaaS Alerts is a must-have

As cloud services like Microsoft 365, Google Workspace and Salesforce become mission-critical, the SaaS landscape has grown into a fragmented network of potential vulnerabilities. Many security tools, such as antivirus, endpoint detection and response (EDR) and firewalls, don’t protect user activity within these cloud applications.

That’s where SaaS Alerts comes in.

SaaS Alerts gives your IT team the visibility, correlation and action they need to stay ahead of threats. It constantly watches user activity across SaaS apps and can automatically act within seconds of detecting malicious behavior with no human intervention required.

SaaS Alerts leverages machine learning to spot suspicious patterns, instantly trigger alerts and lock compromised accounts, enabling you to quickly respond to SaaS threats.

The five core modules of SaaS Alerts

The five powerful modules in SaaS Alerts secure your business-critical SaaS applications from both internal and external threats.

1. Fortify module: Preemptive defense

The Fortify module within SaaS Alerts makes enforcing SaaS security best practices simple and scalable. It provides:

Centralized visibility: Get a holistic view of the Microsoft secure scores for all your managed tenants. No more tenant-by-tenant digging.

Actionable recommendations: Quickly identify the recommended actions needed to improve each tenant’s security score and reduce exposure.

Automated security policy system: With Fortify, you can apply security recommendations across all of your tenants in minutes, saving valuable IT time and ensuring consistent protection.

Continuous monitoring: Get real-time alerts if a security score drops so you can take immediate action to maintain optimal security levels. For example, weak or missing multifactor authentication (MFA), dormant accounts, risky OAuth grants and misused admin privileges.

With pre-built and customizable policies, Fortify detects misconfigurations before they turn into vulnerabilities. This allows IT teams and managed service providers (MSPs) to enforce SaaS security best practices at scale, hardening environments proactively rather than scrambling after a security incident.

2. Respond module: Real-time threat detection and response

The Respond module in SaaS Alerts uses advanced automation technology to block threats around the clock without any human intervention. It allows you to:

Respond effectively to SaaS-based threats: Take automated actions, like account lockdown to prevent access, session termination to halt ongoing malicious activity and alert routing, to security teams for deeper investigation.

In 2024 alone, the SaaS Alerts’ Respond module helped prevent 11,478 potential breaches across 1,107 partners — that’s nearly 10 incidents stopped per partner, on average.

Start securing SaaS apps quickly: Simple setup using common logic and straightforward workflows allows you to create automated response rules without any hassle. You also gain access to built-in templates, which make it easy to hit the ground running — no complex configurations needed.

Real-world use cases of the Respond module:

• Reduces response time and minimizes potential damage by stopping breaches in near-real-time after detection.
• Detects and blocks suspicious login attempts from unexpected or unauthorized geographic locations.
• Flags and stops excessive file downloads that could indicate data exfiltration.
• Interrupts privilege escalation attempts before attackers can gain broader access.

The Respond module is the backbone of Kaseya 365 User’s real-time response capability, giving small and midsized businesses (SMBs) and MSPs a powerful, proactive shield against ever-evolving SaaS threats.

3. Manage module: Operational control for MSPs and SMBs

The Manage module simplifies and streamlines security management for both MSPs and internal IT teams. Its versatile capabilities bring visibility, structure and control to complex, multitenant SaaS environments.

Key capabilities include:

• Role-based access controls that enable security teams to define who can see what — and who can act — across users, tenants and applications.
• Cross-tenant management to centralize oversight across all clients or business units.
• SaaS application monitoring and logging for holistic visibility into user activity.
• Alert routing logic to ensure the right teams are notified to take appropriate actions.
• Log retention for 365 days to support investigations, audits and compliance reviews.

The Manage module reduces unnecessary noise through alert correlation and suppression, ensuring your teams only focus on what matters.

4. Report module: Clarity and compliance

The SaaS Alerts’ Report module delivers powerful, automated reporting capabilities for audits, compliance needs and executive briefings. In-depth reporting dashboards built directly into the platform offer real-time visibility into threats, alerts and overall SaaS security posture. The Report module makes it easy to track, communicate and demonstrate the value of SaaS security.

Types of reports available:

• Breach and incident summaries to document and respond to security events.
• Login activity trends to uncover unusual behavior or failed login spikes.
• Privileged user audit logs to track administrative actions across tenants.

These reports not only provide a comprehensive overview of the SaaS platforms but also highlight how threats were detected and stopped before they could escalate into bigger problems.

For MSPs, the Report module offers a simple way to show clients the value of your services and reinforces your expertise. For SMBs, it helps meet growing compliance requirements and demonstrate SaaS security posture to stakeholders through clear, data-backed insights into risk exposure and system integrity.

5. Unify module: Centralized SaaS threat management

The Unify module bridges the gap between your users’ SaaS activity and their managed devices, adding an extra layer of identity validation and strengthening your overall cyber defense.

Unify acts as a “single pane of glass” for SaaS threat management, aggregating signals and insights from multiple cloud platforms into one centralized interface. It correlates behaviors across systems, revealing deeper patterns that might go unnoticed in siloed views. It supports decision-making by showing contextual risk, not just isolated incidents.

The SaaS Alerts’ Unify module takes user identity validation to the next level by linking your users’ SaaS applications with their managed devices, enhancing security beyond passwords and MFA. It not only checks credentials but also confirms that access is coming from a trusted device, helping to block unauthorized logins and strengthening cybersecurity.

Integrations: Built to work, where you work

In an increasingly cloud-first world, businesses rely on a wide variety of SaaS platforms to enhance productivity, communication and collaboration. That’s why SaaS Alerts is built with deep integrations across your most critical SaaS tools, including Microsoft 365, Google Workspace, Salesforce, Dropbox, Slack and more.

Check out the full list on our Integrations page.

Through powerful APIs, SaaS Alerts doesn’t just watch; it acts. When a threat is detected, it can:

• Automatically remediate security threats
• Create instant alerts
• Lock affected accounts
• Shutdown applications

SaaS Alerts integrates directly with the tools your teams use every day, ensuring your security strategy works where your people work.

Respond to SaaS threats quickly and effectively with Kaseya 365 User

SaaS applications aren’t going anywhere. In fact, as they become essential to daily business operations, reliance on these platforms is growing and will continue to increase in the future. That’s why proactive SaaS threat detection and real-time response are critical.

SaaS Alerts, a core element of Kaseya 365 User, brings intelligent oversight to the apps your teams rely on most. It empowers SMBs and MSPs to detect threats early, act fast and protect what matters without adding complexity.

Want to see it in action? Explore Kaseya 365 User and schedule a demo today to experience how our innovative platform can transform your SaaS security response.

The post Neutralize SaaS Threats Before They Spread With Kaseya 365 User appeared first on Kaseya.

The 2025 Global MSP Benchmark report breaks down how top-performing MSPs are growing revenue, streamlining operations and staying ahead. Here’s a snapshot of what they’re doing differently.

1. Cybersecurity is no longer optional — it’s the main event

If security isn’t a core part of your business, you’re missing a major opportunity. Cybersecurity has become the leading revenue driver, not just across the board but especially among high-performing MSPs. Those earning net profit margins of 15% or more ranked it among their top three revenue streams. In fact, 67% of all respondents said security is one of their five fastest-growing revenue categories.

Your clients are demanding it too:

• 76% of MSPs say their clients are most concerned about security
• And 64% said clients want guidance on best practices — not just tools

From endpoint detection and response (EDR) to ransomware protection, security isn’t just a value-add anymore — it’s the expectation.

2. Efficiency is key to staying competitive

Managing more clients with the same resources is one of the biggest challenges MSPs face. That’s why operational efficiency is so critical, and integration is at the heart of it. About 95% of MSPs say that connecting their RMM, PSA and IT documentation tools is essential for running smooth, scalable operations. That’s not surprising. The MSPs that scale well are the ones who eliminate the swivel chair, cut manual tasks and free up time through automation. When your systems talk to each other, your team can move faster and achieve more in less time.

3. Co-managed IT is emerging as a strong growth opportunity

You don’t need to land a full contract to grow revenue. About 61% of executive respondents said their co-managed IT revenue is up year-over-year, and two-thirds now generate up to 50% of their revenue from co-managed services.

The message is clear — internal IT teams aren’t disappearing, but they do need help, and MSPs that support them well are cashing in.

4. M&A is heating up after a slow year

As competition grows and margins tighten, many MSPs are looking beyond organic growth. About 53% say they plan to pursue mergers or acquisitions. M&A offers a faster path to scale, access to new markets and the ability to offer broader services without building everything from scratch.

This wave of consolidation can change the MSP landscape. Larger, more efficient players are emerging, and they’re setting the pace. If you’re not actively thinking about M&A, you could find yourself competing against MSPs with more resources, wider reach and a stronger market position.

5. Winning new business is harder than ever

With so many MSPs offering similar services, standing out has never been more difficult. One in three providers say acquiring new customers is their biggest challenge this year, and it’s easy to see why. The market is saturated, competition is growing and even the most advanced services can get lost in the noise.

What separates the top performers? It’s not just the tech. They build trust, guide strategy and help clients navigate an increasingly complex IT environment. Behind the scenes, they invest in branding, lead generation and sales infrastructure to ensure their value doesn’t go unnoticed.

Get the full picture

The full 2025 Global MSP Benchmark report digs even deeper into how MSPs are adapting, growing and thriving despite the pressure. You’ll get detailed data on pricing strategies, work-life balance and other critical areas shaping MSP success. Download the report now to see where you stand and where you can go next.

The post Key Findings From Kaseya’s 2025 Global MSP Benchmark Report appeared first on Kaseya.

With cyberthreats growing smarter and more targeted, your first line of defense — your end users — have become potential points of vulnerability. For decades, cybersecurity strategies have focused on defending networks, securing endpoints and deploying sophisticated firewalls. However, the paradigm is quickly shifting towards a user-based model.

Business leaders and IT professionals realize that while systems are becoming more secure, users remain the weakest link and the primary target for cyberattacks. This is because the human aspect can be easily manipulated through tactics such as social engineering, making end users more vulnerable than an organization’s systems and networks. It’s no surprise that threat actors are increasingly targeting users to gain initial access to organizations. The 2024 Kaseya Cybersecurity Survey Report revealed that risky user behavior is the leading cybersecurity challenge faced by IT professionals. A lack of cybersecurity education can turn your employees into your organization’s weakest cybersecurity link.

In this article, we explore why empowering users through training, tools and proactive preventive strategies is critical to building a security-first culture and strengthening your organization’s security posture.

Understanding user-focused cyberthreats

Your end users, often unintentionally, pose a significant risk to your organization’s security. Without proper cybersecurity awareness training and preventive measures in place, they can unknowingly open the doors to a wide range of cyberthreats. Common techniques cybercriminals use to take advantage of undereducated (in terms of cybersecurity awareness) and unprepared end users include:

Phishing

Phishing schemes are the online scams of the modern era. Threat actors impersonate trusted sources to deceive unsuspecting users into divulging sensitive information, clicking on malicious links or downloading malware-infected attachments.

Spear phishing is a highly targeted form of phishing in which attackers tailor their messages to a specific individual to increase the likelihood of success.

Credential theft

Stolen usernames and passwords are a treasure trove for cybercriminals. Login credentials, whether harvested through phishing attacks or purchased on dark web marketplaces, provide attackers with direct access to an organization’s sensitive data and systems.

Social engineering

Social engineering, in simple terms, is the process of hacking the human mind. Malicious actors impersonate IT support, co-workers or bank officials to gain their trust and trick them into sharing personal details or taking certain actions against their best interests.

BEC

In a business email compromise(BEC) attack, threat actors pose as vendors or high-ranking officials of an organization to deceive employees into making unauthorized payments or sharing confidential data. BEC attacks exploit a sense of urgency, pressuring victims to act quickly.

ATO

Once attackers gain access to user accounts, they use those privileges to move laterally, escalate privileges to gain higher-level permissions for other malicious motives and establish persistence. Account takeovers (ATOs) are often a part of long-term attack campaigns where attackers slowly embed themselves deeper within an organization’s infrastructure, undetected for weeks or months.

Prevention matters now more than ever

The numbers speak for themselves. The 2024 Data Breach Investigations Report revealed that the human factor was responsible for nearly 70% of breaches. Successful cyberattacks often begin with a simple user action — a click, a download or a misplaced credential.

Responding to cybersecurity incidents can be costly, time-consuming and labor-intensive. You must consider the costs associated with incident response, legal fees, regulatory fines, loss of business and the repair of reputational damage. On the other hand, deploying reliable cybersecurity solutions like Kaseya 365 User requires far less expenditure and offers comprehensive protection against user-based threats.

Proactive prevention strategies, such as cybersecurity awareness training, automated phishing defense and continuous dark web monitoring, can significantly reduce your organization’s exposure to threats. By identifying vulnerabilities early, you can stop attacks in their tracks rather than scrambling to respond after the damage is done.

The ability to prevent threats before they cause harm helps you avoid business disruptions, downtime, costly data breach incidents and customer churn that come with reactive approaches.

MFA and 2FA: No more a silver bullet

For a long time, multifactor authentication (MFA) and two-factor authentication (2FA) were considered the ultimate defense against unauthorized access to user accounts and sensitive data. However, that’s no longer the case.

Cybercriminals have evolved and adapted. Techniques like MFA fatigue, session hijacking and man-in-the-middle (MitM) attacks have made even accounts protected by MFA or 2FA no longer safe.

With the rise of generative AI, cybercriminals can now craft highly polished, personalized and convincing phishing messages at scale and automate attacks like never before. The question now is no longer if your end users will be targeted but when and how prepared your organization and users will be when the inevitable happens.

How Kaseya 365 User elevates prevention

Kaseya 365 User brings together everything you need for a modern, user-first approach to cybersecurity. With smart, proactive prevention tools, Kaseya 365 User detects risks before they become real problems. From blocking phishing attempts to minimizing credential theft, it helps reduce your vulnerability to common attacks while boosting user awareness and response time.

Kaseya 365 User helps build long-term security by identifying risky behavior, encouraging best practices and empowering your end users to make smarter decisions every day.

Here’s how Kaseya 365 User keeps you ahead of the curve:

Integrated security awareness training

Kaseya 365 User provides comprehensive training programs on data breach risks and cybersecurity best practices. These programs empower your end users to identify and stop phishing threats confidently while also supporting compliance with cyber insurance requirements and industry regulations.

When you subscribe to Kaseya 365 User, you gain access to a wide variety of engaging, multilingual training content and customizable phishing simulation kits. Built-in smart automation makes it easy to launch training and generate reports with minimal effort.

Advanced email security and anti-phishing protection

Kaseya 365 User puts advanced phishing defense at your fingertips with an AI-powered solution that protects employee inboxes from ransomware, BEC and other threats.

Our powerful phishing defense tool integrates seamlessly with Microsoft 365 and Google Workspace via API. It doesn’t require any complicated setup or email rerouting, making it easy to level up your email security and stand strong against even the most sophisticated attacks.

Dark web monitoring

Kaseya 365 User continuously monitors the dark web for leaked domains, IP addresses and email accounts related to your organization, using a powerful combination of human expertise and machine intelligence. It detects compromised credentials in dark web markets and data dumps, enabling you to act before attackers do to prevent unauthorized access to sensitive data. It also provides timely, actionable insights, empowering your IT team to close security gaps and boost defenses.

Strengthen end-user protection with Kasey 365 User

In an era where cybercrime has become a serious issue for organizations of all sizes, a prevention-first approach is no longer optional but essential. To stay ahead of emerging threats, your organization must shift its focus from protecting infrastructure alone to also protecting your end users who interact with it every day.

Kaseya 365 User, through its core cybersecurity components, creates a layered defense that focuses on your organization’s most vulnerable and most targeted asset: your end users.

With a Kaseya 365 User subscription, you get access to all the essential cybersecurity tools to prevent threats before they strike, respond quickly when they do slip through your defenses and recover seamlessly to keep your business running without interruption.

Learn more about Kaseya 365 User and how it can protect your business proactively.

The post Protecting Users: Prevent and Stop Cyberthreats Before They Start With Kaseya 365 User appeared first on Kaseya.

The summit began with a networking lunch that offered attendees the opportunity to connect before diving into a packed schedule of discussions and presentations. Excitement filled the air as the main stage sessions commenced, drawing a standing-room-only crowd eager to gain insights from top compliance and security leaders. 

Kaseya Vice Chairman Fred Voccola’s opening keynote framed the current state of security and compliance for small businesses. He highlighted how the rapid evolution of technology has unlocked new opportunities for small businesses to grow and prosper.

“Technology has enabled small and midsize businesses to enjoy the same productivity gains that have previously benefitted only enterprises,” said Voccola. 

He went on to outline the security, economic and regulatory shifts he anticipates will shape the compliance landscape and offered observations about what small businesses and the MSPs that serve them can expect in the future.

Must-see speakers and panels

Throughout the day, leading experts shared actionable insights about small business compliance, including establishing smart processes and navigating complex compliance requirements. The agenda featured a series of impactful presentations and a lively panel discussion.

FedRAMP Decoded: essential insights for modern businesses

David Fairburn, known as “The Father of FedRAMP,” provided an exclusive look into the inner workings of the Federal Risk and Authorization Management Program (FedRAMP) from its initial development to today. He emphasized its role in leveling the playing field for small businesses looking to work with U.S. federal agencies.

“Why is FedRAMP the framework that all other frameworks are measured against?” Fairburn asked. “It’s unbiased regardless of your platform. The process, the way into the market, is the same for everybody.”

Fairburn’s offered a unique ground-up perspective to help attendees understand the purpose of FedRAMP and developing a Plan of Action and Milestones (POA&M) to achieve compliance as well as how the program assists small businesses in landing big opportunities.

Preparing for StateRAMP: What SMBs supporting local government can do now

State Risk and Authorization Management Program (StateRAMP) Steering Committee member Tony Bai outlined how StateRAMP aligns with FedRAMP, and how small businesses can use StateRAMP compliance as a springboard for FedRAMP compliance.

“What StateRAMP does is help you get your foot in the door,” said Bai. “If you’re StateRAMP authorized, you’re probably 90% of the way to having a fully FedRAMP-compliant package.”

Bai’s side-by-side comparison of FedRAMP and StateRAMP offered attendees a look at the process of becoming StateRAMP-compliant and how small businesses can make the most of their investments in pursuing the designation.

Mastering SOC 2 for SMBs: Efficient compliance without the debt

Jake Nix, Director of the Ohio Society of Certified Public Accountants, shared cost-effective strategies for achieving SOC 2 compliance, and how taking that step opens doors for small businesses. Nix highlighted how MSPs can use compliance as a competitive advantage.

Nix went on to outline the path a small business may go through to progress to alignment with the SOC 2 standard, offering advice on the importance of establishing good processes and investing in good people from the start to minimize complications.

Contracting with confidence: Navigating cybersecurity clauses for SMBs and MSPs

Attorney Jeff Chiow from the law firm Greenberg Traurig provided guidance on how small businesses can efficiently manage cybersecurity clauses in contracts. He emphasized the need for proactive compliance planning to prevent costly setbacks and mitigate the severe consequences of non-compliance, especially for businesses that depend on federal contracts or support federal contractors.

“You’re not going to be able to get a government contract or be a subcontractor to a government contract,” Chiow warned, underscoring the need for compliance readiness.

Chiow emphasized the importance of clearly defining cybersecurity and compliance obligations in contracts. He advised businesses to be strategic and thorough when drafting agreements, ensuring they can meet compliance requirements and protect their interests.

Marquee panel: Compliance and the IT value revolution

A highlight of the day was an expert panel featuring Rusty Goodwin, cyber insurance expert and broker; Will Nobles, Founder & CEO of Vector Choice; and Eric Levitas, Vice President of Business Development at ControlCase.

Moderated by Jon DePerro, Kaseya Vice President of FedRAMP & Compliance Solutions, the lively discussion explored compliance challenges and opportunities for small businesses

Achieving compliance with automation

Max Pruger, Kaseya General Manager of Compliance, wrapped up the main stage program with an informative session about the benefits of harnessing automation to achieve and maintain compliance. He walked attendees through a day in the life of an IT professional using Kaseya Compliance Manager GRC, illustrating how its automated features enable users to deliver comprehensive compliance monitoring and management for small businesses in under 10 minutes.

Pruger provided an overview of the SaaS-based portal, demonstrating how easily IT professionals can set it up, install an agent and initiate a scan to assess around 1,800 security benchmarks. He also highlighted Compliance Manager’s versatility, noting the customizable features it offers to make it simple for IT professionals to deliver precise evaluations and actionable recommendations across a variety of standards. This functionality is particularly valuable for small businesses monitoring compliance with multiple standards and MSPs supporting clients in diverse industries.

The summit concluded with a networking happy hour, where attendees exchanged insights and built new industry connections in the elegant setting of one of D.C.’s most storied hotels.

Truly a must-attend compliance event

The summit emphasized the benefits of small businesses working toward compliance with programs like FedRAMP and StateRAMP, offering insights into potential pitfalls and opportunities. It also showcased how automation can simplify complex processes, equipping small businesses with the tools needed to navigate today’s challenging regulatory landscape.

Kaseya’s Compliance Summit went beyond a typical tech conference. This powerful event focused specifically on the compliance needs of small businesses. The summit educated, connected and empowered small business IT professionals, helping them build confidence in navigating the often-intimidating world of compliance.

For information on upcoming events from Kaseya, including Kaseya Connect Global, visit https://events.kaseya.com/.

The post MSPs, IT Pros & Compliance Leaders Unite at Kaseya’s Landmark Compliance Summit appeared first on Kaseya.

1. Eliminates costly inefficiencies related to routine work

Repetitive tasks do not generate revenue, they drain it. Every hour spent on routine maintenance is an hour not spent improving client systems, identifying upsell opportunities or expanding service offerings. This inefficiency slows response times, reduces client satisfaction and ultimately leads to higher churn rates, which negatively impacts your bottom line.

Automation solves this by eliminating the manual workload, allowing technicians to focus on high-value tasks that drive profitability. According to our upcoming 2025 Global MSP Benchmark Survey Report, nearly 60% of MSPs ranked automation, including auto-remediation of tickets, as the most valuable RMM feature.

Some of the ways automation helps cut costs and improve efficiency are:

• Fewer on-site visits and emergency calls: Automated monitoring and remediation allow for remote issue resolution, reducing infrastructure and labor costs.
• Optimized software licensing: Better resource allocation ensures that MSPs only pay for the licenses they actually need instead of overprovisioning.
• Reduce downtime-related losses: Proactive automation keeps systems up and running, reducing financial losses associated with downtime for both MSPs and their clients.
• Minimize SLA breaches and penalties: Automated alerts, patching and system optimizations help meet SLAs consistently, preventing costly service credits or contract penalties.

2. Helps you scale cost-effectively

Every new client brings more tickets, more maintenance and bigger security challenges. Without streamlined processes, the only way to keep up is to hire more technicians, which drives up payroll costs and cuts into precious profits.

Instead of expanding your team, automation helps you do more with the resources you already have. Tasks that once took hours can now be completed in minutes without constant technician intervention. This efficiency increases revenue per technician, driving higher profitability per client and improving overall margins.

The survey also found that winning new clients is the biggest challenge for MSPs in 2025, with competition making it harder to stand out. Without automation, scaling will only get tougher. By automating routine tasks, the leadership team can shift focus from daily IT operations to building a strong sales infrastructure, improving marketing efforts and expanding the client base.

Check out Kaseya’s Partner First Pledge, designed to share both the success and risk our partners experience.

3. Enables more reliable service for higher profitability

MSPs that struggle with slow response times, unresolved tickets and inconsistent service risk losing business to competitors who deliver faster, more reliable support. Frustrated clients lead to churn, negative reviews and lost revenue.

Automation makes IT support faster, more proactive and highly efficient. Instead of waiting for problems to escalate, MSPs can resolve issues instantly, often before clients even realize there is a problem. Here’s how automation helps you deliver better service and drive profitability:

• Faster resolution, happier clients: Automated IT monitoring fixes issues in real-time, reducing downtime and ticket volume. Clients enjoy seamless IT support, leading to stronger retention and fewer escalations.
• Proactive vs. reactive support: Scheduled maintenance, automated updates and AI-driven diagnostics reduce emergency fixes, lowering operational costs while improving service efficiency.
• Consistent, high-quality service: Manual processes leave room for human error and inconsistency. Automation creates standardized workflows and delivers predictable outcomes, so every client receives the same high level of service — critical for securing long-term contracts.
• Increased client referrals and upsell opportunities: Happy clients stay longer, renew contracts and recommend your MSP to others.

4. Makes security your strong suite

Security is not just another service on your roster — it is a key driver of profitability. Our MSP Benchmark Survey found that MSPs earning 15% or higher margins have advanced security services in their portfolio. However, offering cybersecurity alone is not enough. To command higher prices and scale profitably, automation is essential.

Cyberthreats are relentless, and ransomware attacks, data breaches and compliance failures can lead to devastating legal fees, regulatory fines, downtime and lost business. Worse, a single security lapse can permanently damage your reputation, making it harder to retain or attract clients.

Automation is the key to delivering strong, scalable security while keeping costs under control. Here’s how:

• Premium security equals higher margins: You can differentiate your MSP by offering advanced security solutions, like managed detection and response (MDR), AI-driven threat protection and automated compliance management, that justify higher service fees.
• Lower incident response costs: Automating patching, vulnerability scanning and endpoint protection prevents issues before they escalate, reducing the need for expensive emergency response efforts.
• Scaling without hiring a full security team: Cybersecurity expertise is expensive. Instead of hiring a team of specialists, automation enables your team to manage security at scale with AI-driven threat detection, automated response playbooks and proactive monitoring.
• Stronger compliance: Meeting security and compliance standards manually is time-consuming and expensive. Automated security tools ensure policies are enforced, logs are maintained and reports are generated instantly, helping avoid costly fines and contract breaches.

5. Empower technicians to perform and drive revenue

When technicians are buried under repetitive tasks, productivity drops, burnout sets in and top talent walks out the door. Losing skilled IT professionals is costly and disruptive, making it harder to scale your MSP.

Now, imagine a stress-free team where technicians log in to start their day and see that routine patches, updates and security scans have already run overnight. Instead of wasting time on tedious maintenance, they focus on high-impact projects that strengthen client relationships, improve service quality and create new revenue opportunities.

Automation frees technicians to do their best work and actively contribute to business growth. Here’s how:

• Lower stress, fewer mistakes: Automating routine tasks reduces errors, prevents downtime and helps meet SLAs effortlessly.
• More time for high-value work: Technicians can focus on strategic initiatives, security improvements and proactive client support instead of endless troubleshooting.
• Increased revenue potential: A technician who is not overwhelmed with busy work can spot upsell opportunities, recommend security enhancements and drive service expansions — turning IT support into a profit center.

Scale and save with Kaseya 365 Endpoint

You don’t need multiple tools or a complicated strategy to achieve everything we just covered. One solution does it all. Kaseya 365 Endpoint gives you everything you need to manage, secure, back up and automate your endpoints, all under a single subscription. By consolidating tools into one powerful platform, you reduce licensing costs, eliminate manual inefficiencies and lighten the administrative workload. With up to 70% cost savings, your MSP is set up for success — less stress, more control and the confidence todominate your market. Click here to know more about Kaseya 365 Endpoint.

The post Top 5 Ways Automation Increases Profitability appeared first on Kaseya.

With the latest Automated Posting & Invoice Creation feature in Kaseya BMS, we’re making billing easier than ever. This enhancement gives you more control, flexibility and efficiency in your invoicing workflows, eliminating tedious manual tasks and ensuring accuracy every step of the way.

Automate what matters: More control, less work

Previously, Kaseya BMS had three automation options for billing. Now, with improved naming, added descriptions and two additional Action Types or Workflows, you have even more flexibility in customizing your billing workflows.

The five billing automation Action Types:

1. Post Line Items for Invoice Creation (Previously Post > Billing): Automates posting of line items for invoice creation.
2. Post Line Items and Generate Invoices (Previously Post > Billing > Invoices): Automates both posting line items and generating invoices.
3. Complete Billing: Post, Create Invoice and Generate PDF (Previously Generate Invoice PDF): Automates posting, invoice creation and PDF generation.
4. Create Invoices from Ready-to-Bill Items (New): Automates invoice generation of previously posted line items.
5. Generate Invoice PDFs (New) – Automates the creation of PDF copies of previously generated invoices.

By breaking down these tasks into separate automation actions, you gain full control over your billing process and can tailor automation to your specific needs.

Why this matters for your business

• Save time and reduce manual work: Instead of spending hours manually posting line items and generating invoices, let automation handle it. Your team can now focus on higher-value work instead of repetitive administrative tasks.
• Improve accuracy and reduce errors: Billing mistakes can lead to delays and disputes. Automating invoice creation ensures consistency, accuracy and timely billing, reducing human error and improving cash flow.
• Flexible workflows for every business need: Not all businesses want to automate the entire process. Some only want to post line items, while others just need invoice PDFs. With these new automation types, you get to choose exactly how you want to streamline your billing.
• A competitive edge in IT billing: Billing automation has long been a major selling point for Kaseya BMS, setting it apart in the PSA market. Unlike other solutions, BMS gives you true end-to-end automation for your invoicing workflows, ensuring you stay ahead in efficiency and operational excellence.

Get started with automated billing today

With the latest enhancements, automating your billing in Kaseya BMS is easier than ever. Simply navigate to your billing automation settings, select the workflow that suits your needs and let BMS handle the rest. Say goodbye to tedious manual invoicing and hello to a faster, more reliable and fully automated billing process.

Want to see it in action? Book a demo with one of our product experts and experience the power of automated billing with Kaseya BMS.

The post Streamline Your Billing Process With Kaseya BMS Automated Posting & Invoice Creation appeared first on Kaseya.

NIST is globally recognised for its comprehensive Cybersecurity Framework (CSF), a benchmark for managing cybersecurity risks. On the other hand, Essential Eight, developed by the ACSC, outlines eight key strategies that establish a baseline security framework to mitigate common threats.

While NIST is widely implemented across industries in the United States and has broad applicability worldwide, Essential Eight is tailored to the needs of organisations in Australia and New Zealand. Let’s explore how these frameworks can streamline compliance efforts and enhance your organisation’s cybersecurity.

What is NIST?

The NIST CSF, established by the U.S. Department of Commerce, is one of the most trusted standards for managing cybersecurity risks. First introduced in 2014 in response to an executive order to strengthen critical infrastructure security, it has grown into a global benchmark for best practices thanks to its flexibility and scalability. The latest Version 2.0 was released on February 26, 2024.

NIST CSF takes a risk-based approach, a strategy that helps organisations focus on the most pressing threats. By addressing the highest-risk areas first, organisations can allocate resources more effectively and minimise potential impacts. Instead of applying uniform measures across all areas, this approach focuses on identifying vulnerabilities, prioritising responses and aligning security efforts with business goals.

Core NIST CSF functions

The framework is built around five primary functions that outline the critical activities required to achieve comprehensive cybersecurity:

• Identify: Gain a clear understanding of your organisation’s critical assets, including data, systems and infrastructure, to determine what is at risk. This involves assessing potential vulnerabilities, mapping system dependencies and recognizing external threats that could impact operations.
• Protect: Establish safeguards to secure critical systems and data. This includes implementing access controls, encryption, employee training and other proactive measures to prevent unauthorised access or misuse.
• Detect: Set up monitoring and detection systems to identify potential cybersecurity events or unusual activities in real-time. These mechanisms help uncover threats early, allowing for faster responses.
• Respond: Create and implement a detailed response plan to address identified threats or breaches. This includes clearly defining roles, communication strategies and actions to mitigate an incident’s impact.
• Recover: Develop strategies to restore operations following a cybersecurity event quickly. This involves data restoration, system recovery, and evaluating the effectiveness of a response to improve future preparedness.

Key industries and applications

NIST CSF is widely adopted across industries due to its adaptability and comprehensive approach. Key sectors include:

• Government and defences: Mandated by federal regulations, NIST is crucial role in securing national security assets and critical infrastructure.
• Healthcare: Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations, protecting patient data and maintaining its confidentiality and integrity.
• Finance: Helps financial institutions manage risks, safeguard sensitive information and secure transactions.
• Energy: Protects vital infrastructure, such as power grids and pipelines, from potential cyberattacks.
• Technology and telecommunications: Adopted by IT service providers and software vendors to meet global compliance standards and enhance security practices.
• Education: Protects sensitive student and institutional data from breaches, ensuring compliance with privacy regulations and maintaining trust in academic systems.
• Retail: Secures payment processing systems, customer information and supply chain data, helping retailers mitigate risks like data breaches and payment fraud.
• Manufacturing: Protects operational technology, proprietary designs and intellectual property from cyberattacks, ensuring continuity in production and safeguarding competitive advantages.

NIST’s broad applicability and detailed guidelines make it an invaluable tool for organisations aiming to establish a strong cybersecurity foundation. 

What is Essential Eight?

The Essential Eight, developed by Australia’s leading authority on cybersecurity, the ACSC, was created to tackle the rising threat of cyberattacks. Formed to strengthen Australia’s digital infrastructure, Essential Eight provides businesses with clear, actionable steps to secure IT environments, mitigate vulnerabilities and minimise the impact of cyber incidents.

Recognising that many organisations, particularly small and midsize enterprises (SMEs), struggle to implement complex cybersecurity frameworks, the ACSC designed Essential Eight to combat frequent and preventable threats. These include ransomware, data breaches and phishing attacks, which pose significant risks to organisations of all sizes.

The framework focuses on eight core strategies that help businesses establish a baseline level of protection, ensure critical assets are safeguarded and simplify compliance requirements.

The Eight Core Strategies

These eight strategies target common vulnerabilities and are designed to mitigate risks effectively. They are:

• Application whitelisting: Only allow trusted applications to run on systems, preventing malicious software from executing.
• Patch applications: Regularly update software to fix vulnerabilities that attackers could exploit.
• Configure macros: Restrict the use of macros in documents is a common source of malware infections.
• Restrict administrative privileges: Limit access to administrative accounts to reduce the potential impact of compromised credentials.
• Patch operating systems: Keep operating systems up to date to protect against known security issues.
• Multifactor authentication (MFA): Implement MFA to enhance login security by requiring multiple forms of verification.
• Daily backups: Perform regular backups of critical data to ensure recovery in the event of data loss or ransomware attacks.
• User application hardening: Disable unnecessary features, such as Flash or Java, to reduce the attack surface.

Focus on Australian and New Zealand businesses

The Essential Eight is particularly relevant for businesses in Australia and New Zealand, where cybersecurity awareness is growing alongside the rising threat of cyberattacks. Essential Eight’s localised approach sets it apart, addressing the unique cybersecurity challenges organisations face in these countries. At the same time, it aligns with global cybersecurity standards, ensuring businesses in the region can protect themselves effectively while meeting broader expectations. This combination of practicality and adaptability has made it a trusted choice for improving cybersecurity across various sectors.

Additional Reading: Top Compliance Standards and the Differences Between Them: SOC 2, ISO 27001, NIST and PCI DSS

Key differences between NIST and Essential Eight

While both NIST and Essential Eight aim to enhance cybersecurity, their approaches and applications differ significantly. Below is a comparative summary of the two frameworks.

Similarities between NIST and Essential Eight

Although NIST and Essential Eight are distinct frameworks tailored to different regions and needs, they share several core principles. These similarities highlight their shared commitment to improving cybersecurity and reducing risks for organisations.

Risk management as a cornerstone

Both frameworks emphasise the importance of risk management in cybersecurity. They guide organisations in identifying potential threats, assessing vulnerabilities and prioritising actions to mitigate risks effectively.

Shared principles of protection, detection and response

NIST and Essential Eight both prioritise the essential activities of protecting systems, detecting threats and responding effectively to incidents. NIST organises cybersecurity principles into broad core functions, like protection, guiding organisations to implement measures systematically as part of a larger framework. Essential Eight, in contrast, provides specific, actionable steps like enabling MFA or performing daily backups, making it quicker for businesses to address immediate risks.

Overlapping requirements

Both frameworks address common cybersecurity practices, including:

• Patch management: Regularly updating software and operating systems to close security gaps.
• Access control: Restricting user privileges to reduce unauthorised access risks.
• Incident response planning: Establishing protocols for efficiently managing and recovering from security breaches.

Improved security posture and risk mitigation

Both frameworks aim to enhance organisational security and minimise the impact of cyberthreats. By implementing their guidelines, organisations can create a robust security environment that proactively addresses vulnerabilities and ensures continuity during incidents.

Best practices for adhering to both NIST and Essential Eight

Adhering to NIST and Essential Eight can be a powerful way to build a comprehensive cybersecurity strategy. By combining the strengths of both frameworks, IT professionals can effectively address vulnerabilities and maintain operational resilience. Here are practical steps for aligning with both standards:

Risk assessment and baseline establishment

NIST’s approach focuses on identifying risks and monitoring for potential attacks. The framework emphasises early detection to prevent or minimise damage. Essential Eight’s approach prioritises remediating risks and responding to vulnerabilities as soon as they’ve been identified.

Best Practice: Use NIST guidelines to establish a risk management process that detects and assesses threats early. Apply Essential Eight’s actionable strategies to address vulnerabilities immediately and reinforce security controls.

Patch management

Patching is a core requirement for both NIST and Essential Eight. It ensures that vulnerabilities in software and operating systems are resolved promptly.

Best practice: Automate the patching process to save time, reduce errors and ensure compliance. Regularly update both applications and operating systems to close security gaps and prevent exploitation.

Access control and privilege management

Both frameworks emphasise restricting user access to reduce the attack surface.

Best Practice: Implement MFA to secure account access and adopt least privilege policies, granting users only the permissions necessary for their roles. This minimises the impact of compromised credentials.

Incident response

NIST’s Response and Recovery functions provide a robust framework for planning, containing and recovering from security incidents. Essential Eight strategies reinforce incident response with regular backups and privilege restrictions to limit damage.

Best practice: Combine the strengths of both frameworks by using NIST’s detailed guidelines to build incident response plans and Essential Eight’s specific strategies (e.g., daily backups) to ensure quick recovery.

Additional Reading: 5 Tips for Incident Response Plan

Automation

Automation plays a crucial role in effectively implementing NIST and Essential Eight strategies. It simplifies compliance and enhances an organisation’s ability to stay ahead of evolving risks.

• Use automation tools to continuously monitor systems for compliance with both NIST and Essential Eight standards, such as tracking access controls, system updates and security configurations.
• Automate routine security checks and patch management to minimise the risk of vulnerabilities, ensuring systems are always up to date with minimal manual intervention.
• Implement automated remediation processes to respond quickly to vulnerabilities or detected threats, reducing downtime and minimising potential damage.

By combining NIST’s focus on proactive monitoring with Essential Eight’s actionable strategies, organisations can create a streamlined, efficient approach to cybersecurity that is both practical and comprehensive.

Additional Reading: Maximize Efficiency With Kaseya 365’s Automation Power

How Kaseya 365 simplifies compliance through automation

For IT professionals, managing compliance while maintaining a strong cybersecurity posture can feel like juggling competing priorities. The constant need to address risks, adhere to regulations and respond to threats often overwhelms teams. This is where Kaseya 365 transforms the game, using automation to simplify compliance and streamline security management.

Kaseya 365 has two configurations — Kaseya 365 Endpoint and Kaseya 365 User.

Kaseya 365 Endpoint

Kaseya 365 Endpoint provides everything needed to manage, secure, backup and automate endpoints under a single subscription. From ensuring consistent patching to enforcing security policies, Kaseya 365 Endpoint helps organisations maintain compliance effortlessly.

• Compliance Advantages: Automatically apply and track updates, enforce endpoint policies and generate compliance reports, reducing the risk of missed requirements.
• Automation Perks:  It automates routine tasks like patch management, threat detection and system monitoring, freeing up IT teams to focus on higher-priority tasks.

Kaseya 365 User

Kaseya 365 User is tailored to prevent, respond to and recover from user-based threats through tools like anti-phishing, security awareness training, simulation and testing and dark web monitoring.

• Compliance Advantages: Automates user training and testing schedules to meet regulatory requirements for cybersecurity awareness and threat preparedness.
• Automation Perks: Delivers ongoing security awareness programs and actively monitors user vulnerabilities, ensuring proactive protection with minimal manual oversight.

Together, the Endpoint and User configurations provide a unified, automated approach to compliance, empowering IT teams to maintain a strong security posture while eliminating the complexity of manual processes. With Kaseya 365, compliance becomes seamless, proactive and efficient.

Benefits of using Kaseya 365

Kaseya 365 integrates critical IT management tools into a single platform, leveraging automation to handle repetitive and resource-intensive tasks easily.  Automation ensures that essential compliance and security measures are implemented consistently, minimising human error and saving valuable time. Here’s how automation in Kaseya 365 helps align with NIST and Essential Eight:

• Reduced manual workload for IT teams: Automation eliminates repetitive tasks, enabling IT teams to focus on strategic initiatives and reducing burnout.
• Real-time monitoring: Automated tools continuously monitor systems for vulnerabilities and compliance gaps, ensuring issues are flagged before they escalate.
• Compliance reporting: Generate detailed compliance reports at the click of a button, simplifying audits and reducing the manual effort involved in tracking adherence to NIST and Essential Eight standards.
• Patch management: Keeps applications and operating systems updated automatically, meeting NIST’s risk mitigation guidelines and Essential Eight’s patching requirements.
• Incident response: Pre-built response playbooks automate containment and recovery actions during security incidents, ensuring rapid and effective remediation.
• Enhanced efficiency through centralization: Combines IT management tasks into one platform, streamlining workflows, reducing redundancy and boosting productivity.
• Scalability across regions and industries: Kaseya 365 is adaptable to businesses of all sizes and designed to meet the needs of organisations operating in Australia, New Zealand and beyond.

By leveraging these benefits, Kaseya 365 transforms compliance and cybersecurity into manageable, efficient processes for organisations.

Additional Reading: Break Free From Your IT Groundhog Day: Top Tasks to Automate

The future of compliance made simple

Understanding frameworks like NIST and Essential Eight is essential for building a strong cybersecurity foundation, but managing compliance doesn’t have to be overwhelming. With its unified approach and automation-driven features, Kaseya 365 simplifies compliance and strengthens security across your organisations. Take the first step toward seamless IT management and enhanced protection. Book a demo of Kaseya 365 today.

The post NIST vs Essential Eight: Compliance Standards for IT Professionals Made Easy appeared first on Kaseya.

The NPRM proposes to strengthen the Security Rule’s standards and implementation specifications with new proposals and clarifications, including:

• Remove the distinction between “required” and “addressable” implementation specifications and make all implementation specifications required.
• Require written documentation of all Security Rule policies, procedures, plans and analyses.
• Add specific compliance time periods for many existing requirements. It also adds an annual audit of security controls at least once every 12 months.
• Require the development and revision of a technology asset inventory and a network map at least once every 12 months.
• Require vulnerability scanning at least every six months and penetration testing at least once every 12 months.
• Require greater specificity for conducting a risk analysis. New express requirements would include a written risk assessment.

Why upcoming HIPAA policy changes matter to MSPs:

If you support healthcare companies, you will need to help them meet the new list of security, compliance and audit controls in 2025. Healthcare companies who historically have not seen an ROI on security or compliance are going to be forced to comply with the new HIPAA policy changes in order to remain licensed, get insurance, or be paid by Medicare/Medicaid.  Healthcare buyers are going to start asking about HIPAA, compliance services and security upgrades like penetration testing.

What should MSPs be doing to prepare:

This is the time to design and market a healthcare specific offering to meet your client’s needs, expand your business and manage risk. Evaluate your ability to properly assess network compliance and provide risk management solutions to your clients. Consider implementing solutions like Compliance Manager GRC to automate key components of compliance. Explore new security tools to help you design HIPAA compliant solutions for your customers, staying ahead of the trend before your competitors sell into your book of business.

Kaseya works hard to stay ahead of these changing regulations to make sure you can deliver automated and integrated solutions to meet these standards. Discover how you can master infrastructure audits, compliance and risk management with Kaseya’s Audit & Compliance Solutions.

The post Everything You Know About HIPAA Is Changing: An Early Look at How to Prepare Your MSP appeared first on Kaseya.

The introduction of Collision-Free Ticketing and Cooper Copilot brings powerful features designed to streamline workflows, improve accuracy and enhance service delivery — all at no additional cost. Together, they represent a significant leap forward, enabling IT teams to work smarter and faster. Here’s everything you need to know about these game-changing features.

Collision-Free Ticketing: Smoother workflows, zero overlap

Handling service tickets is a critical function for any IT team, but overlapping efforts often lead to inefficiencies and user confusion. Collision-Free Ticketing addresses this pain point by ensuring that your team is always aligned and informed.

Key Benefits:

• Real-time collaboration alerts: The system intuitively displays when another technician is viewing the same ticket, preventing duplicate work or overwritten updates. This ensures efforts are not wasted and resources are effectively utilized. Technicians no longer need to worry about stepping on each other’s toes while working on the same issue.
• Instant change notifications: Any modifications made to a ticket’s fields are immediately visible to other users accessing the same ticket, maintaining data integrity and avoiding miscommunication. This minimizes the risk of conflicting updates and ensures everyone is on the same page.
• User response awareness: If an end user adds a note or responds to the ticket while a technician is drafting a reply, the system ensures the latest updates are visible before the response is sent. This avoids redundant responses and maintains professionalism in communication, fostering better relationships with users.

By eliminating unnecessary overlaps and improving communication between team members, Collision-Free Ticketing streamlines ticket resolution and enhances customer satisfaction.

Cooper Copilot: AI-powered assistance for technicians

AI is reshaping industries, and Kaseya is bringing this transformative technology to its PSA solutions with Cooper Copilot. Designed specifically for BMS and Vorex, this AI assistant empowers technicians with tools to deliver faster, more accurate service while easing the cognitive load of complex tasks.

Cooper Copilot’s core features:

1. Smart Ticket Summary

   Technicians often lose valuable time navigating lengthy email chains to understand an issue. With AI-generated summaries, Smart Ticket Summary provides concise overviews of email threads or escalations, highlighting key details and actionable next steps. This allows technicians to focus on resolving issues efficiently without getting bogged down in unnecessary reading.

2. Smart Writing Assistant

   Communicating technical details clearly to end users can be challenging. The Smart Writing Assistant helps technicians craft clear, professional and user-friendly responses, ensuring updates are both accurate and easy to understand. By enhancing communication, this tool fosters trust and clarity while maintaining a polished, professional tone.

3. Smart Resolution Summary

   Documenting resolution steps manually is often tedious and time-consuming. Smart Resolution Summary automates this process, capturing detailed resolution steps to build a knowledge base for future reference. This feature not only accelerates problem-solving for individual technicians but also boosts team-wide collaboration and efficiency over time.

Cooper Copilot leverages state-of-the-art large language models (LLMs) to interpret human language with remarkable speed and accuracy. This capability equips technicians with insights that improve their efficiency and customer interactions, making AI an indispensable part of the IT workflow.

Why these features matter

Kaseya’s introduction of Collision-Free Ticketing and Cooper Copilot underscores its dedication to enabling IT professionals to do more with less effort. These tools simplify day-to-day operations, reduce errors and empower teams to focus on delivering exceptional service. Importantly, they’re included at no additional cost, providing immediate value without straining budgets.

A new standard for PSA tools

With the addition of these features, BMS and Vorex solidify their status as industry-leading solutions for IT professionals. Whether it’s preventing ticketing missteps or harnessing AI to streamline resolutions, Kaseya continues to deliver tools that redefine productivity and user satisfaction.

For IT teams looking to elevate their service desk performance, the message is clear: innovation doesn’t have to come at a premium. Collision-Free Ticketing and Cooper Copilot are here to transform the way you work — efficiently, seamlessly and affordably.

The post Kaseya Delivers More Value to BMS and Vorex Users With AI-Powered Features at No Additional Cost appeared first on Kaseya.

With the stakes higher than ever, automation of cybersecurity processes has become indispensable for organizations to ensure their safety. And that’s where a comprehensive and unified remote monitoring management (RMM) solution like Kaseya 365 can be your game changer. By automating critical processes, like real-time monitoring, patching and rapid threat response, Kaseya 365 not only mitigates cyber-risks like ransomware but also prevents IT teams from burnout and guarantees considerable cost savings.

In this blog, we’ll discuss how Kaseya 365 leverages automation to tackle today’s most pressing cybersecurity challenges. From automating tasks like patch management to real-time monitoring and efficient threat response, we’ll explore how Kaseya 365 streamlines your cybersecurity processes, cuts costs and bolsters resilience against evolving cyberthreats.

The transformative role of automation in cybersecurity

As ransomware attacks become increasingly sophisticated and relentless, manual cybersecurity processes find it challenging to keep up. The latest ransomware attacks leverage leading-edge technologies like artificial intelligence (AI) and malicious tools like infostealer malware to infiltrate and paralyze systems stealthily. By automating essential cybersecurity processes, organizations can strengthen their defenses, detect these threats early and act quickly to contain threats.

Here are some of the ways automation drives cybersecurity success:

• Reduced risk of human errors: Cybersecurity tasks that rely solely on human input are vulnerable to mistakes, which can expose systems to threats. Automation minimizes these risks by ensuring consistent, accurate execution of routine tasks.
• Increased efficiency and speed in threat response: Automated systems detect and respond to threats in real-time, drastically reducing the time it takes to identify and mitigate risks. This faster response not only limits potential damage but also allows IT teams to act on issues before they escalate.
• Enhanced focus on strategic initiatives: With automation handling repetitive, time-consuming tasks, cybersecurity teams are free to concentrate on high-impact, strategic initiatives like improving overall security frameworks and developing long-term cybersecurity strategies.

Automating patch management: A critical step in ransomware defense

With outdated software and unpatched vulnerabilities providing easy entry points for cybercriminals, patch management is a critical frontline defense against ransomware attacks. However, manual patch management comes with significant challenges — teams often struggle with missed patches, overlooked vulnerabilities and outdated systems due to limited resources. Such gaps create a larger attack surface, increasing an organization’s vulnerability to ransomware. Additionally, manual patching is also time-consuming, placing extra strain on IT teams and delaying other crucial security efforts.

How Kaseya 365 automates patch management

Kaseya 365 simplifies and strengthens patch management by automating the entire process, ensuring seamless, consistent protection across all systems.

• Automated detection of vulnerabilities and missing patches: Kaseya 365 continuously scans for software vulnerabilities and missing patches, automatically identifying gaps that could expose the network to attacks.
• Risk-based patching with CVSS score integration: The solution prioritizes patches based on the risk level defined by the Common Vulnerability Scoring System (CVSS), addressing high-risk vulnerabilities first to provide optimal protection.
• Scheduled patch deployment during off-hours: Kaseya 365 enables scheduling of patch deployment during non-business hours, ensuring updates don’t disrupt daily operations.
• Compliance reporting: It also generates detailed compliance reports to verify that all systems are updated, helping teams maintain regulatory standards and a stronger security posture.

Benefits of automated patch management with Kaseya 365

Automating patch management with Kaseya 365 provides significant benefits for organizations looking to strengthen their defenses while reducing the strain on IT teams.

• Reduces the attack surface: Consistent, automated patching keeps vulnerabilities closed, lowering the risk of ransomware exploitation.
• Minimizes manual effort and prevents burnout: Automation handles the bulk of patching, allowing IT teams to focus on higher-value tasks and preventing fatigue from repetitive patch management.
• Ensures timely updates for security and compliance: By keeping systems up to date and compliant with regulatory standards, Kaseya 365 supports a robust, proactive defense against ransomware and other cyberthreats.

Automating monitoring: Strengthening cybersecurity with proactive detection

Continuous, real-time monitoring is critical to identifying ransomware and other cyberthreats early before they can cause serious harm. By constantly tracking system activity and behavior, organizations can gain invaluable insights into potential vulnerabilities and unusual patterns that could signal an impending attack. Without automated, round-the-clock monitoring, threats can go unnoticed until it’s too late.

How Kaseya 365’s monitoring capabilities enhance security

Kaseya 365 provides powerful, automated monitoring tools that enable organizations to stay ahead of threats and ensure a proactive approach to cybersecurity.

• 24/7 monitoring of network activities, endpoints and user behavior: Kaseya 365 continuously monitors every endpoint and network activity, enabling comprehensive visibility into an organization’s digital environment.
• Instant alerts for suspicious activities: When anomalies or suspicious patterns suggest a potential threat, Kaseya 365 sends instant alerts, allowing teams to address issues before they escalate.
• Threat intelligence integration: By integrating threat intelligence feeds, Kaseya 365 keeps teams informed about the latest emerging threats, ensuring that defenses stay up to date with current trends in cybercrime.

The benefits of real-time monitoring with Kaseya 365

Automating monitoring with Kaseya 365 delivers critical advantages for cybersecurity teams, enabling them to maintain a robust defense without constant manual oversight:

• Proactive threat detection: Real-time monitoring allows teams to detect and respond to threats before they become full-scale incidents.
• Reduced manual oversight and team fatigue: Automated alerts and monitoring reduce the need for continuous manual checks, allowing IT teams to focus on strategic initiatives rather than routine surveillance.

Automating remediation: Fast, seamless recovery from attacks

In the event of a ransomware attack, time is your most valuable asset and every second counts. The longer the ransomware gets to spread across an organization’s systems, the more damage it inflicts, compromising data, disrupting operations and driving up recovery costs. A rapid, automated response is essential to contain the threat immediately, limit its reach and minimize the potential harm to business operations.

How Kaseya 365 delivers automated remediation

Kaseya 365 is equipped with robust, automated remediation capabilities that allow IT teams to act instantly and effectively in response to an attack.

• Automated isolation of infected endpoints: When a potential ransomware infection is detected, Kaseya 365 automatically isolates compromised endpoints from the network to prevent further spread.
• Execution of pre-defined response scripts: Pre-configured scripts initiate critical actions, such as shutting down system access, logging suspicious events and collecting data for later investigation.
• Seamless integration with backup and disaster recovery: For rapid restoration, Kaseya 365 integrates with backup and disaster recovery solutions, ensuring quick access to data backup and reducing downtime.

Benefits of automated remediation with Kaseya 365

By automating the remediation process, Kaseya 365 provides organizations with significant advantages that strengthen their resilience against attacks.

• Quickly mitigate attack impact: Automated isolation and response contain the ransomware immediately, reducing the scope of the damage.
• Minimize downtime and disruption: Fast remediation ensures that systems are restored and operational with minimal interruption, ensuring business continuity.
• Shift focus to recovery and investigation: With initial containment handled automatically, IT teams can concentrate on restoring data and investigating the attack, enabling a faster, more thorough recovery.

Why Kaseya 365 is the solution you need for comprehensive cybersecurity

Kaseya 365 brings together a powerful suite of automated tools that address the essential needs of an advanced cybersecurity strategy, offering a complete solution for organizations looking to effectively defend against today’s complex cyberthreats, like ransomware.

• Comprehensive patching automation: With automated patching that includes flexible scheduling and compliance tracking, Kaseya 365 ensures that vulnerabilities are consistently addressed, keeping systems protected without burdening IT teams.
• Advanced monitoring with real-time intelligence: Kaseya 365’s monitoring capabilities deliver constant oversight, complete with instant alerts and real-time threat intelligence integration. This proactive approach empowers teams to spot and respond to risks before they can escalate, maintaining a strong security posture.
• Efficient, automated remediation: Kaseya 365 simplifies remediation with automated threat isolation and streamlined restoration processes, enabling organizations to contain potential threats quickly and restore operations without delay.

With Kaseya 365, organizations have a robust, unified solution that strengthens endpoint security and minimizes the load on IT teams — all without breaking the bank.

Take control of your cybersecurity with Kaseya 365

Automating cybersecurity processes with a robust RMM solution like Kaseya 365 provides powerful protection against today’s most advanced threats. By streamlining essential tasks, such as patching, continuous monitoring and rapid response, Kaseya 365 reduces vulnerabilities, protects systems proactively and lightens the load on IT teams. The result? Unparalleled cybersecurity, reduced costs and empowered teams ready to focus on strategic priorities.

Experience the difference automation can make for your cybersecurity. Schedule your free demo today.

The post How RMM Automation Reduces Ransomware Risk, IT Burnout and Cost appeared first on Kaseya.