A year ago, it would have been ludicrous to think that I’ll move to Bangalore. But, here I am, living in the IT hub of India, and I could not be happier.

On Christmas Eve, I joined in as a Product Marketing Manager at Kaseya. Honestly, marketing Kaseya’s IT infrastructure management solutions seemed too overwhelming at first. But with the help of a great team, I was able to get over the learning curve without breaking a sweat.

So let’s start from the basics, what is Kaseya?

Kaseya is the leading provider of complete IT infrastructure management solutions for both managed service providers (MSPs) and internal IT organizations worldwide. Learn more about Kaseya here.

These thirty days have been a whirlwind. The first two weeks were filled with intense training sessions, followed with a trip to Kaseya HQ, Miami. The trip consisted of handshakes, exchange of ideas, product roadmap for the future, and ended with a pina colada at the Havana in Miami Beach.

Kaseya offers to employees as much it does to its customers. Here are four things Kaseya does that has fascinated me in my short time here.

Customer First, Always

At Kaseya ‘customer first’ is more than just lip service. Our priority is to provide an exceptional customer experience, both at the point of sale and post that. It seems to be a mindset across the entire organization because everyone I met works from a customer-centric standpoint rather than a product-centric perspective.

Great Leadership

Kaseya has a great leadership team that understands both customer and employee expectations and makes the best effort to deliver on all grounds.

Whether it’s our CEO, Fred Voccola or EVP sales and Marketing, Paul Farr, they are quick to find solutions to employee and customer problems. Moreover, the senior leadership team spent three days with employees for an internal company event listening to presentations, answering questions, and taking feedback.

It was great to meet Kaseya CEO Fred Voccola, under whose leadership Kaseya’s market value jumped from $85M to $275M within roughly two years, by simply focusing on the important things — customers and employees.

Teamwork is important

“If you want to go fast, go alone. If you want to go far, go together.” —African Proverb.

Together is power. Kaseya is built on the belief there is power in working together. I’m honestly impressed with the high level of collaboration and willingness to adjust course as needed.

Think different

Innovation isn’t just limited to engineers. Leadership encourages out-of-the-box thinking in all facets of the organization that includes the product team as well.

Kaseya is a place to carry out your big ideas, develop new skills, and advance your career.

Onward and Upward

My first month at Kaseya has been incredible. I am thankful to be doing a job I love, at such a global and diverse company. I am thankful for my boss (Michael Yang) and mentors (Matt Machado, Tracy Hernandez) who encourage me to ask questions, and who trust me to follow my gut.

Thirty days ago, I walked into Kaseya with high expectations and I’m happy to say Kaseya exceeded them all. I’m really proud to work with an inspiring team doing a lot of meaningful work. I look forward to all the experiences and learning Kaseya will bring!

And, we’re still hiring in case you are interested.

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Earlier this month, I had the privilege of being part of Kaseya’ global Sales Kickoff (SKO) conference, which Kaseya themed as “IT Complete.”  It was my first Kaseya conference in the third week of my new job, and what a week it was. Great keynotes, company vision and strategy, valuable demos and some very informative sessions.

I always enjoy internal conferences, as much if not more than external trade shows because internal events like sales kickoffs take a passionate approach in addressing the question: “how can we help our customers with their challenges?” They also offer a chance to hang out with a very large group of folks that “get it.” And internal events let you hear the unfiltered vision directly from the executives to the foundational narratives that the field is being equipped to carry forth with consistency.

So, what was the takeaway? Kaseya is focused on helping you build a lean, less-complicated IT machine, one that balances high productivity with minimal overhead. As Kaseya CEO, Fred Voccola iterated on stage, “2019 is going to be the year of IT Complete.”

And that brings us to the new Kaseya and our IT Complete vision. Everyone in the new Kaseya family is focused not just on remote monitoring and management (VSA), or Professional Services Automation (BMS), data protection, compliance, IT documentation, or any “product” per se. We are focused on solutions and outcomes that are powered by the entire Kaseya portfolio, which is so smart! 

One-stop shop to build a digital future

Digital transformation is fundamentally changing how every business in every industry is built and operated. Kaseya reflects the increasing need of IT practitioners to have a one-stop shop for the essential infrastructure they need to build their digital future, transform IT, and manage their most important asset and information.

For more than two decades, Kaseya has had a market-leading roster of MSP and enterprise solutions in the areas of endpoint management. However, we have recently invested heavily in solutions that integrate and expand our customers’ capability with a portfolio we call IT Complete. Our mission is to help transform the IT infrastructure through solutions unification, enabling our customers to command centrally, manage complexity, and automate fully.

Growth through acquisitions

Kaseya is growing by leaps and bounds. One key reason is recent acquisitions, which have undoubtedly positioned Kaseya to compete better in the marketplace. However, one clear goal the executive team made clear is to provide a comprehensive platform that allows our customers every type of technology consumption. Acquisition is clearly a key strategy for bringing those capabilities in-house. It’s a strategy that many of our customers say is beginning to pay off.

Bringing together its award-winning portfolio of companies and solutions, Kaseya delivers the latest emerging trends and technology. During the event, experts from Kaseya, Spanning, IT Glue, RapidFire Tools, and Unitrends demonstrated the connected ecosystem of IT infrastructure, applications, security, compliance, and data protection that can enable real transformation across organizations.

Synergy

The recent acquisitions are already showing signs of increased innovation and synergy. We are determined to wow the tech world with a few game-changing product launches this year, as well as highlight the significant economies of scale expected from the mergers.

A bright future

I’m proud of what I both saw and heard at Kaseya SKO 2019. There was a lot of excitement and optimism regarding Kaseya’ outlook and vision for the future. Everyone was excited about the tremendous opportunities ahead, sure to result in better products, solutions, and value for our customers and partners.

For me, now it’s back to the grind in helping customers solve real challenges with comprehensive solutions, and a vision to help them better utilize their IT infrastructure.

Keep a pulse on what’s going on with Kaseya by following us on twitter at: @ https://twitter.com/kaseyacorp

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