Solution

Over the next six months, Cary and his team transitioned Ergon’s toolset from a fragmented mess of disparate tools to Kaseya’s IT Complete platform. This unified toolset experience included Datto RMM, Autotask, IT Glue, Dark Web ID, RocketCyber and Datto EDR.

Unifying Ergon’s toolset with IT Complete allowed Cary to revitalize the company and elevate it with truly integrated workflows. These workflows enabled his team to work smarter and faster, leading to higher profits and a scalable future. “With my previous vendors, I was stuck talking to a chatbot — with Kaseya, I finally have a trusted partner who works alongside me to ensure I can be as successful as possible.”

Cary cites attending his first-ever industry event, Kaseya Connect Global in 2023, as the single most enlightening experience for Ergon. “I had been in business since 2001 and never attended a vendor event before Connect Global,” says Cary. “I got a chance to meet with the Kaseya leadership team and be personally introduced to the company’s strategic vision, which completely transformed my once-skeptical opinion of Kaseya into the most valuable vendor relationship I’ve ever had.”  Cary credits the personal attention and clear communication from Kaseya’s team for easing his initial concerns and paving the way to Ergon’s adoption of IT Complete. Additionally, he has leveraged Kaseya’s Marketing Development Funds (MDF) for events and social media campaigns, boosting his marketing efforts. “Our relationship with Kaseya has been invaluable,” says Cary. “As a smaller company, the personal relationships and respect we’ve received from Kaseya have been the fire-starter to our success.”

With Ergon thriving as a new “Powered by Kaseya” shop, Cary thought he had found the optimal solution to drive his business forward — until he was introduced to Kaseya 365 in April 2024. Little did he know that Kaseya 365 would take his already-thriving business to an unprecedented level of profit and efficiency.

Solution

While Dugarte knew of Kaseya, GoCloud’s early commitment to ConnectWise prevented him from taking a close look. As GoCloud’s growth became increasingly restricted by service and product development declines at ConnectWise, he was forced to shop around. Once the door was open with Kaseya, Dugarte knew he had found what GoCloud needed to reach their full potential. The Kaseya team listened carefully to GoCloud’s challenges and helped Dugarte devise a growth plan fueled by a toolset that allowed them to deliver world-class services with unprecedented efficiency and cost savings.

The first step in kickstarting GoCloud’s transformation was to replace their clunky, underdeveloped ConnectWise PSA and Continuum RMM tools with Kaseya’s Autotask and Datto RMM tools. Almost overnight, Dugarte’s team shaved hours off their workweek by leveraging built-in automations and managing them through a conjoined interface. Upgrading the rest of GoCloud’s product stack with integrated tools throughout Kaseya’s IT Complete platform was a no-brainer. Within six months, GoCloud had deployed a whole new integrated system with Kaseya products, including IT Glue, Datto EDR, RocketCyber, BullPhish ID, Dark Web ID and Compliance Manager GRC. They were finally operating at the level of efficiency and quality needed to successfully expand. “Relying on the strength of being Powered by Kaseya has allowed us to extend the power and success of Kaseya to our customers,” says Dugarte, adding, “Partnering with Kaseya has been one of the smartest decisions I’ve ever made for GoCloud.”

Solution

When Moore first engaged with Kaseya, he was immediately captivated by the concept of a single integrated platform for unified tool management, IT Complete. His account manager signed him up for a ProfitFuel exercise to get a clear picture of his toolset needs and expected savings. After seeing that he could optimize Xonicwave’s toolset and shave over 30% off his total tool cost, he was hooked. This kickstarted a full transition to Kaseya’s IT Complete platform, which included implementing 18 different solutions within 90 days. Moore decided to reinvest some of his newfound cost savings into further enhancing Xonicwave’s service offerings with tools like vPenTest. This allowed them to pen test their clients’ environments monthly for a fraction of the traditional cost, transforming labor-intensive tasks into highly efficient processes.

Results

The adoption of Kaseya’s IT Complete platform was nothing short of transformative for Two River, catapulting them to unprecedented levels of operational efficiency. The company was able to achieve a staggering 28% reduction in tool costs and dozens of manual labor hours each month, as well as streamlined billing processes that significantly enhanced their profitability and service delivery.

“One of my biggest takeaways from going through this process with my technicians was realizing the level of toxicity on Reddit,” says Chris. “My technicians always knew there was a Kaseya-hater crowd on there, but they didn’t realize how much the rhetoric had impacted them until they saw first-hand the undeniable benefits of having an IT Complete stack.”

The journey of innovation didn’t stop there though. In February 2024, Two River was selected to join a small group of Kaseya customers to pilot Kaseya 365, a groundbreaking solution set to redefine IT and security management. This first-and-only single endpoint subscription offered a unified, cost-effective approach to managing, securing, backing up and automating ALL client endpoints, delivering unprecedented efficiency and cost savings. The impact was immediate and profound, doubling Two River’s profit margin and setting a new standard in the MSP industry.

“The sheer concept of a single, low-cost subscription to manage, secure and back up every single endpoint for our clients was mind-blowing,” says Galati. “It honestly seemed too good to be true at first but having been part of Kaseya’s innovation journey with IT Complete, I quickly realized that this is what innovative DNA is all about – a constant reinvention of the norm.”

With Chris having been at the helm of Two River for less than a year, his road to success has only just begun. “Adopting Kaseya 365 has been the most transformative experience of my career,” says Chris. “It not only redefined Two River’s business model but also reinforced the value of our partnership with Kaseya.” In reflecting on his journey with Two River to date, Chris shares “Kaseya truly cares about our success, and knowing they are fully invested in continually increasing our success gives me and my team major confidence in our future.”

Solutions

Underwood was initially skeptical about Datto and Kaseya. While he knew he needed an integrated stack, he was hesitant to go all in with any one vendor, that is until a very determined and supportive account manager named Alex Kleppe changed his mind. Alex not only listened to Underwood’s concerns with patience but also provided honest and supportive guidance, facilitating connections with Kaseya executives who attentively addressed Cambium’s needs. This engagement marked a significant turning point for Cambium, leading to the creation of the most efficient IT and security management toolset they’d ever experienced with Kaseya’s IT Complete platform. The cherry on top for Underwood was leveraging Kaseya’s sales and marketing resources through its Powered Services pro solution to finally develop the winning sales framework Cambium had been seeking for years.

Solutions

CST Group Inc. uses VSA 10, Kaseya’s flagship remote monitoring and management (RMM) solution, to oversee its IT operations. The recently launched VSA 10 has cutting-edge features and capabilities unmatched by other RMM tools in the market. CST Group Inc. leverages it to scale up, expand its customer reach and enhance operations with unparalleled speed, precision and efficiency.

Shawn is particularly impressed with Kaseya’s IT Complete platform. This all-encompassing suite brings together every tool an IT professional could need, conveniently accessible in one place. What sets this platform apart is the seamless integration between all the tools, making it possible to develop complex workflows that are difficult to achieve otherwise. CST Group Inc. is keen on leveraging these workflows to make its operations more efficient.

Beyond VSA 10, Shawn has enhanced his tech stack with backup solution Spanning and IT Glue for documentation.

Solutions

To overcome manual quoting challenges, Impulse Data implemented Kaseya Quote Manager, resulting in a transformation across various aspects of their operations.

The platform significantly enhanced efficiency, allowing leadership to generate quotes faster and handle more within the same timeframe. Simultaneously, accuracy in quoting and invoicing processes improved, minimizing the risk of human errors. This synchronization with the accounting system ensured precise pricing and reduced margin-related issues.

Clients were pleased with the professional and interactive format of the quotes, fostering transparency through features that allowed them to click through for additional information such as pictures and specifications. This positive client experience contributed to faster quoting acceptance, facilitated by responsive and interactive features that minimized the need for clients to send vague responses via email.

Integration with their payment processor allowed Kaseya Quote Manager to streamline credit card payments, significantly improving cash flow. Clients appreciated the convenience of this option. Additionally, the platform offered flexible options, enabling clients to choose from different hardware and various add-ons, creating increased upselling opportunities for the company.

Solutions

Systemhaus has been a long-time user of VSA and agrees that the solution seamlessly aligns with its strategy to monitor and deliver IT services to clients without a hitch. Along with VSA, Systemhaus uses many other solutions from Kaseya, like BMS, IT Glue, Spanning Backup and Dato BCDR, which allow the MSP to harness top-notch integration and workflow automation.

What stands out for Systemhaus is the unified nature of VSA, offering complete control and visibility over client endpoints, networks and cloud environments. They appreciate the ease with which even new technicians can wield automation in VSA, enabling them to perform tasks swiftly and accurately. The straightforward automation not only accelerates their work but also ensures a shorter learning curve.

Solutions

Rozanski signed up for a 14-day free trial of VSA and was impressed by its efficiency as well as the customer service and guidance provided by the Kaseya representative. VSA providing support for both PCs and Mac devices proved to be a boon for Rozanski, whose environment comprises an equal mix of both. He says tasks such as remotely checking CPU temperatures and internet connections have become a breeze.

Not just VSA, Rozanski has built the core IT stack using solutions from the Kaseya family – adding the PSA solution BMS and IT documentation solution IT Glue to the mix. Being the sole person running the IT show, this setup has been nothing short of phenomenal for him. Having worked with IT Glue earlier in his career, Rozanski was happy to gravitate back to it.

Another solution from Kaseya that completes the picture is Spanning — a top-of-the-line SaaS backup that Rozanski uses to secure their Microsoft 365 data. Notably, Spanning also excels in safeguarding data for Google Workspace and Salesforce. Rozanski is also contemplating an investment in Datto Networking Solutions to enhance Hope Church’s IT infrastructure further.