What is Kaseya 365?

Kaseya 365 offers a seamless way to manage, secure, back up and automate your endpoints from a single interface, all under one affordable subscription. By consolidating these four crucial IT functions into one service, Kaseya 365 provides IT professionals with an efficient way to deliver IT services and manage their infrastructure. For example, a technician running routine maintenance across hundreds of devices can automate updates, monitor performance and ensure backups run smoothly from a single dashboard.

The real power of Kaseya 365 lies in its automation prowess and seamless integrations. As the core subscription for the Kaseya IT Complete platform, Kaseya 365 offers the same level of integration that IT Complete is known for. While endpoint management, security and backup solutions are seamlessly integrated, you can expand your universe anytime to leverage the 30+ modules and over 1,300 integrations IT Complete provides. Limitless efficiency gains and cost savings are just a click away.

Kaseya 365 comes in two variants: 365 Express and 365 Pro. Its key capabilities are:

• Remote monitoring and management (RMM): Centralized oversight and control of endpoints with real-time monitoring, maintenance and troubleshooting.
• Patch management: Automates software updates and patches for both OS and third-party applications to eliminate vulnerabilities and ensure compliance.
• Endpoint detection and response (EDR): Comprehensive threat detection, analysis and response to protect endpoints from sophisticated threats.
• Antivirus: Robust malware and virus protection with real-time scanning and automatic updates.
• Ransomware detection: Advanced algorithms identify and neutralize ransomware attacks in progress, preventing potential widespread damage to your organization.
• Endpoint backup: Regular, automated backups for rapid data recovery and continuity.
• Managed detection and response (MDR): Enhanced threat detection and incident response managed by U.S.-based cybersecurity experts, exclusive to the 365 Pro version.

The value of Kaseya 365 for MSPs and IT departments

Kaseya 365 is designed to bring simplicity, efficiency and affordability to MSPs and IT departments. Consolidating all critical components into a single, easy-to-manage subscription minimizes vendor fatigue and streamlines the management process. This unified approach allows IT professionals to focus on their core tasks without juggling multiple tools and vendors.

Efficiency is at the heart of Kaseya 365. Its robust workflow integrations and automations dramatically improve technician productivity. Kaseya 365 not only saves time but also reduces the risk of errors, ensuring tasks are completed accurately and swiftly. Additionally, Kaseya 365 offers significant budget benefits, saving up to 75% compared to using a mix of separate solutions. For MSPs this often results in an instant increase in profit margin by about 37% due to the immense costs savings compared to traditional IT management software stacks.

Key benefits of Kaseya 365 are:

• Enhanced operational efficiency
• Improved security and compliance
• Streamlined IT management and maintenance
• Cost savings and resource optimization

The four main pillars of Kaseya 365

Kaseya 365 is built on four key pillars: manage, secure, back up and automate. These pillars are the core of the platform

Manage

Managing endpoints using fragmented tools can be a nightmare for technicians. You’re constantly switching between platforms, trying to piece together information and often reacting to problems instead of preventing them. It’s stressful, time-consuming and prone to errors.

Kaseya 365 gives you advanced remote monitoring and maintenance solutions, Datto RMM and Kaseya VSA, for complete control over endpoints, networks and cloud services. With real-time monitoring, advanced automation and quick troubleshooting, you can fix issues before they escalate. Moreover, your intuitive dashboards and detailed reports provide a crystal-clear view of your IT landscape, allowing you to cut operational costs, boost security and improve end-user support with ease.

• Datto RMM

Datto RMM is a secure, full-featured remote monitoring and management solution. Known for its scalability, efficiency and usability, it’s perfect for enhancing IT management. Key features include:

• Advanced software management
• Flexible patch management
• Monitoring automation and scripting
• Rapid remote access and support
• Auto-remediation of issues
• Asset and inventory management
• Reporting and analysis
• IT automation

• Kaseya VSA

Kaseya VSA represents unified IT management, allowing you to oversee and control any device within your network from anywhere. As a comprehensive RMM software, it centralizes real-time monitoring, automated patch management and security features, making it easier to maintain and protect your IT environment. This unified approach simplifies operations, boosts efficiency and enhances service delivery. Key features include:

• Comprehensive monitoring and alerting
• Automated patch management
• Auto-remediation of issues
• Asset and inventory management
• Remote access and control
• Omni network monitoring
• Reporting and analysis
• IT automation
• Mobile device management

B. Secure

Ensuring endpoint security across multiple platforms is a significant challenge for IT professionals. The constant threat of cyberattacks requires vigilant monitoring and rapid response. Kaseya 365 provides a robust suite of security features such as integrated EDR, antivirus and ransomware protection to help you monitor and neutralize threats in real-time. This comprehensive security approach not only protects your data but also ensures compliance with industry standards, giving you peace of mind.

• Datto EDR

Datto EDR offers advanced threat detection capabilities, ensuring that any malicious activity is identified and addressed swiftly. It provides real-time visibility into endpoint activities, allowing you to detect, investigate and respond to threats effectively. Key features include:

• Detect fileless attacks
• MITRE ATT&CK mapping
• Easily stop zero day threats
• Eliminate alert fatigue
• Automated threat mitigation recommendations
• Patented advanced correlation engine to reduce unnecessary noise and drown out false positives
• Automated threat response

• Datto antivirus (AV)

Datto AV stands as your business’s first line of defense, offering next-generation antivirus protection. With automatic updates and comprehensive scanning capabilities, your systems remain protected without requiring constant manual intervention. Key features include:

• AI, machine learning and the latest in threat intelligence to identify and block threats
• Proactive identification and blocking of zero-day and polymorphic threats
• Automatic virus definition updates
• Comprehensive system scans and real-time protection
• Customizable scanning schedules
• Global threat intelligence

• RocketCyber managed detection and response (MDR)

RocketCyber MDR provides advanced, continuous protection by leveraging cutting-edge technology and expert analysis to proactively monitor, detect and respond to cyberthreats in real-time. This means you can rest easy knowing your critical data and infrastructure are safe from even the most sophisticated attacks. Key features include:  

• Endpoint: Windows, macOS and Linux event log monitoring, breach detection, malicious files and processes, threat hunting, intrusion detection, third-party NGAV integrations and more.
• Network: Firewall and edge device log monitoring integrated with threat reputation, whois and DNS information.
• Cloud: Microsoft 365 security event log monitoring, Azure AD monitoring, Microsoft 365 malicious logins, Secure Score.

• Ransomware detection

Stay ahead of cyberthreats with Datto RMM and VSA’s in-built ransomware detection capability. The feature leverages real-time monitoring, behavioral analysis and automated response protocols to detect suspicious activities and isolate affected endpoints immediately. With robust reporting and alerts, you’ll always be informed and ready to tackle any threat. Key features include:  

• Early detection of ransomware behavior
• Automated response to ransomware threats
• Regular backups and quick recovery options
• Continuous monitoring for new ransomware variants

C. Backup

Data loss can be catastrophic for any organization. Whether caused by hardware failure, human error or cyberattacks, losing critical data can disrupt operations and lead to significant financial losses. Kaseya 365’s integrated backup solutions ensure that your data is always secure and recoverable. The comprehensive backup approach supports various environments, including on-premises and cloud, ensuring that your data is protected regardless of where it resides.

• Datto endpoint backup

Datto endpoint backup has got you covered, protecting everything from Windows servers and virtual machines (VMs) to cloud instances, desktops and laptops. Features like automated backups, end-to-end encryption and rapid restore capabilities work together to keep your data safe and quickly recoverable. With advanced scheduling, flexible retention policies and centralized management, you can easily customize and control your backup strategy. Key features and benefits include:

• Reliable, appliance-free Windows Backup, a feature that uses image-based backup technology, removing the need to procure or manage additional hardware
• Software-only Windows backup directly to the Datto Cloud, ensuring your data is protected no matter what
• Recovery from ransomware or hardware failure
• Reliable cloud backup to easily restore individual files or restore the entire image to a new device
• Simple deployment and management

• Unitrends endpoint backup

Protect your data anytime, anywhere with Unitrends endpoint backup. Whether it’s work-from-home users, road warriors or remote servers, Unitrends makes endpoint protection effortless with resilient, automated backup and recovery. Key features and benefits include:

• Simplified deployment with no assembly required. Eliminate the hassle of implementing unfamiliar, complicated devices
• Simply install the Unitrends agent and our endpoint backup solutions will begin automatically backing up to the secure Unitrends Cloud — no hardware required
• Get protected quickly, with no infrastructure and minimal configuration
• Built for remote management of dispersed endpoints
• Reliable endpoint backup, efficient recovery
• Multilayered security for maximum protection — data is encrypted in-flight and at-rest and stored on immutable blocks
• Cloud deletion defense enables recovery of accidentally or maliciously deleted backups

D. Automate

Manual IT tasks can be time-consuming and prone to errors, diverting valuable resources from strategic initiatives. Automating these tasks can significantly enhance efficiency and accuracy, allowing your IT team to focus on more critical projects. By leveraging powerful automation tools, you can reduce the workload on your IT staff and improve overall operational efficiency. This not only saves time and reduces errors but also allows for more proactive management of your IT environment. Kaseya 365 offers more than 20 out-of-the-box automations and even policy-based automation capability to help you break barriers on what you can do. Here are some pre-configured workflows available:

• Automated patch management
• System health checks
• Software deployment
• Disk cleanup
• Security scans
• Backup and restore
• User account management
• Performance monitoring
• Incident response

Real-world applications and case studies

To truly grasp the value of Kaseya 365, let’s look at a real-world success story. Two River Technology Group, an MSP based in Holmdel, New Jersey, saw remarkable results with Kaseya 365. They achieved a 28% reduction in tool costs, saved dozens of manual labor hours each month and streamlined their billing processes. These improvements not only boosted their profitability but also enhanced their service delivery.

Getting started with Kaseya 365

Implementing Kaseya 365 in your organization is straightforward. Follow these steps:

• Assess your needs: Identify the specific requirements of your IT environment.
• Choose the right variant: Decide between 365 Express and 365 Pro based on your needs.
• Plan your deployment: Develop a deployment strategy that includes timelines and milestones.
• Leverage the four main pillars: Customize solutions to meet your business needs using the manage, secure, back up and automate pillars.
• Train your team: Ensure your team is well-trained to maximize the benefits of Kaseya 365.

Best practices for leveraging the four main pillars:

• Manage: Use real-time monitoring and detailed reporting for insights. Regularly update management policies to align with organizational goals.
• Secure: Implement multilayered security with EDR, antivirus and ransomware protection. Conduct regular security audits and vulnerability assessments.
• Back up: Schedule automated backups for critical data. Periodically test disaster recovery plans for quick data restoration.
• Automate: Automate repetitive tasks like patch management and software deployment. Create custom workflows tailored to your IT processes and business needs.

Tips for customizing Kaseya 365 to meet specific business needs

• Tailor the dashboard: Customize the Kaseya 365 dashboard to show critical alerts, performance metrics and security statuses. Implement role-based access controls for team members.
• Leverage integrations: Connect Kaseya 365 with other tools and systems your organization uses. Utilize APIs for custom integrations to meet specific business needs.
• Continuous improvement: Regularly review IT processes to identify improvements. Use Kaseya 365 insights for data-driven decisions and stay updated with the latest features and updates.

Future of IT management with Kaseya 365

Emerging technologies like artificial intelligence (AI), machine learning and automation are already significantly impacting businesses. In Kaseya’s 2024 The Future of IT Survey Report, a whopping 40% of organizations said they are prioritizing investments in IT automation, 37% are investing in AI and machine learning, and 23% are exploring ChatGPT.

In this environment, Kaseya 365 is designed to help users capitalize on these growing trends and elevate their IT management to new levels of efficiency. With 20 built-in advanced automations and seamless integration, Kaseya 365 brings unprecedented speed, efficiency and accuracy to your IT management. We encourage you to take a demo of Kaseya 365 and see for yourself why it’s creating such a buzz. Discover firsthand how it can transform your IT management, making your operations more efficient, secure and cost-effective. Book a demo of Kaseya 365 today.

The post Discovering Kaseya 365: A Comprehensive IT and Cybersecurity Management Solution for MSPs and IT Departments appeared first on Kaseya.

Our blog explores the nuances of discovering, deploying and managing networks using this groundbreaking integration. Step up your productivity, impress your end users and secure a competitive advantage — all while keeping your networks up and running smoothly and performing like a dream. Your smarter networks await!

About the integration

The integration, launched in the third quarter of 2023, promises unparalleled convenience and operational fluency for users. Getting started is a breeze. Head over to the integrations section in VSA 10, where you’ll discover clear, step-by-step instructions. No tech acrobatics required — just straightforward guidance to kick off this transformative journey.

Behind the scenes: How it works

• API keys: Begin by obtaining the essential public and private API keys from the Datto Portal integrations page. These keys unlock the gateway to the Network Manager.
• Configuration: The process is intuitive. Configure your VSA 10 site to map seamlessly with your Datto Networking network.
• Automatic sync: Once the connection is made, magic happens. Supported devices, like access points, switches and routers, automatically sync with your VSA 10 site as long as the mapping remains active.

Why it matters

This integration is all about giving businesses the power to manage their IT ecosystems with unprecedented efficiency. Imagine:

• Unified control: No more juggling tools. Monitor and manage all Datto networking devices from one centralized console within VSA 10.
• Comprehensive view: Get a bird’s-eye view of your entire IT infrastructure. Troubleshoot issues swiftly, armed with insights from every corner of your managed environment.

Supported devices

• All Datto Switches
• All Datto Access Points
• All Datto Routers

Integration features

So, you’ve set the stage — the integration between Datto Networking and VSA 10 is up and running. But what happens next?

• Auto sync: As soon as your setup dance is complete, all your networking devices — think access points, switches and managed power devices — sync automatically. No manual fuss, no tedious toggling. New devices added to Network Manager appear automatically in VSA 10.
• Device pages: Networking devices get their own exclusive pages within VSA 10. These pages are goldmines of crucial details, such as device type, IP addresses, MAC address, uptime and firmware.
• Remote control: It’s not just about monitoring. Need to restart a device? Or perhaps reset a port? With the click of a button, you can remotely restart devices or reset specific ports, view connections to switch ports and analyze network traffic for access points, routers and switches. It’s all right there on the device pages.
• Traffic insights: Dive into network traffic information. Who’s sending what, where and when?
• Gateway to Network Manager: With just one click, you can jump from VSA 10 straight to the Network Manager. It’s as easy as walking through a door to access more of what you need, when you need it.

That’s the power of integrating Datto Networking with VSA 10. Managing your network just got significantly easier.

Value for partners

Datto Networking’s integration with VSA 10 brings several advantages that enhance the support experience. Let’s explore how this integration benefits support technicians:

Unified management interface

• Support technicians no longer need to juggle multiple user interfaces. With Datto Networking devices integrated into VSA 10, they can manage them just like any other device.
• This unified approach simplifies workflows, reduces cognitive load and ensures consistent management practices.

Access to relevant device data

• Support technicians can access critical Networking device data directly within VSA 10. No need to switch to Network Manager or risk altering network configurations.
• By eliminating unnecessary steps, support teams can work more efficiently and confidently.

Remote troubleshooting

• When clients/end users encounter networking issues, time is of the essence. Datto’s integration allows support technicians to reset access points or switch ports remotely.
• Faster issue resolution means happier clients and reduced downtime.

Minimized on-site visits

• Sometimes, devices become unresponsive or unreachable. Instead of rushing on-site, support technicians can diagnose and address issues remotely.
• This saves time and travel costs and ensures timely solutions.

Network visualization

• RMM devices now display their network connections automatically. Support technicians can quickly identify which Datto access point a device is using.
• Armed with this information, they can diagnose network quality issues directly from the device page.

In summary, Datto Networking’s integration with VSA 10 streamlines support processes, empowers technicians and enhances overall efficiency. It’s a win-win for both support teams and their clients.

Unlocking efficiency with Datto Networking and VSA 10 integration

In the fast-paced world of IT, time is precious. That’s why the seamless integration between VSA 10 and Datto Networking is a game changer.

With VSA 10, you can oversee Datto Network Devices effortlessly and enjoy a more streamlined management of your networks. No more switching between interfaces. Got a network hiccup? Address it directly within VSA 10. No more back and forth. Say goodbye to wasted hours and say hello to efficient solutions. Moreover, VSA 10 brings all your Datto networking devices under one roof. Simplify, troubleshoot and conquer!

Make your network work smarter, not harder. With VSA 10 and Datto Networking, you’re in control.

The post Datto Networking and VSA 10: Your Shortcut to Smarter Networks appeared first on Kaseya.

What is EMA and do I already have it?

Intel EMA offers a cloud-based portal to all the modern manageability of the Intel vPro platform and Intel AMT through VSA to simplify client management and help reduce costs. Almost half of the endpoints managed by MSPs are already vPro enabled. VSA works hand-in-glove with Intel EMA, a software feature of the Intel vPro platform, making it easier than ever to connect to devices inside or outside the firewall. This gives IT professionals the ability to remotely and securely control out-of-band devices within VSA for faster, more seamless management of PCs powered by Intel.

Unlocked Capabilities

Patching is vital to modern security posture since most ransomware attacks are the result of out-of-date software with known vulnerabilities. VSA now fully leverages Intel vPro’s PowerControl, AlarmClock, Remote Secure Erase and configuration information capabilities. Through PowerControl and AlarmClock, VSA customers can now turn on a (vPro-enabled) computer, patch it and turn it off again. This is an incredibly powerful capability that brings our vision of 100% patch compliance closer at hand with zero disruption to the end user. By improving patch compliance, you can significantly reduce risk to your organization.

With most organizations embracing long-term remote or hybrid work arrangements, there is a greater need for more robust security measures to be enforced to protect the highly distributed, complex IT environments of today.

Companies today need security capabilities that enable them to remotely monitor, manage and remediate all their on- and off-network endpoints. One such powerful security feature, Remote Secure Erase empowers IT professionals to execute commands under the operating system so that you can remotely brick up a rogue computer without requiring the machine to be fully logged in. With this feature, you will never have to worry about a stolen laptop being a major security risk again.

This partnership also enables more granular management of devices on home networks. VSA customers can now boot to BIOS, bypass a BitLocker bluescreen and remote control out-of-band hardware such as keyboard, video and mouse.

Simplified, Cloud-based Management

The VSA and Intel vPro integration helps lower the overall cost of endpoint operations and is offered at no extra charge for VSA customers. Additionally, IT teams can expect to gain two hours of productivity per month and improve the endpoint-to-technician ratio by 15%. IT professionals can now seamlessly manage all the vPro devices with VSA regardless of whether their IT environment comprises 1 or 100,000 endpoints.

With VSA and Intel vPro integration, you can rest assured that all your on- and off-network devices are remotely managed without the hassle of adding more solutions to your security suite. Want to know more about how the VSA and Intel vPro integration can help you efficiently manage your complex IT infrastructure without the added costs? Request your demo today!

The post VSA Innovation Spotlight: Intel vPro Integration appeared first on Kaseya.

VSA makes it easy for users to create IT automation scripts with its built-in Agent Procedure Editor. We have modernized and revitalized the Agent Procedure Editor in our latest release of VSA. Users access the Agent Procedure Editor in the Agent Procedures and Service Desk modules.

Think of the Agent Procedure Editor as your artificial intelligence partner taking on remedial tasks so you can focus on more important projects and tasks.

While most powerful automation tools require in-depth knowledge of scripting, the VSA Agent Procedure Editor is based on pre-built command lets (cmdlets) such as Powershell, that offer the ability to drag and drop commands with a fill-in-the-blank model. This gives you the power of automation with the click of a button.

With our latest release:

We introduced our brand new, innovative dark mode. This is part of our continuous UX enhancement strategy. You can toggle the interface between dark or light modes.

The Agent Procedure Editor is color coded to assist you with editing and has a new Quick Action toolbar for immediate action.

For maximum security, we eliminated dependency on Adobe Flash. Use the AutoSave option to ensure your work is saved. When you turn on AutoSave your progress will be saved every 2.5 minutes.

Enhanced Copy and Paste options optimize technician efficiency. You can copy and paste commands while editing multiple procedures.

To learn more about the new feature, request a demo for Kaseya VSA.

The post Kaseya VSA Launches New Agent Procedure Editor appeared first on Kaseya.

In the latter case, the technician has to wait if the user is away or otherwise unavailable. In the former case, the IT manager needs to change passwords for all machines that the technician has access to, if that tech leaves the company. Both of these situations decrease IT productivity. And, if a password change isn’t made when someone leaves with the knowledge of login credentials, that poses a serious security risk.

All of this applies whether you work for a Managed Service Provider (MSP) or for a small to medium-sized business (SMB). IT efficiency is critical to both MSPs and internal IT departments. Furthermore, MSPs can’t afford to take any undue security risks when it comes to their customers and neither can internal IT teams.

What if there was a solution which could eliminate the need to know user or admin credentials altogether?

VSA 1-Click Secure Access

Kaseya’s VSA endpoint and network management (aka RMM) solution now has 1-Click Access. This allows secure access to end-user devices for privileged users/admins at the click of a button, without having to know user or admin credentials. 

1-Click Access Provides:

• One click access to an admin-level remote console session
• Automatic and secure management of a local admin account and password– so you don’t have to manage this yourself
• The ability to enable/disable technicians based on user and machine roles
• Access via VSA QuickView and Live Connect
• Activity logging and reporting (very helpful for audits)

It allows technicians to remotely log in to endpoint workstations even when the user is not available. And, internal IT managers and MSP executives don’t need to change passwords when a technician leaves the company. With 1-Click Access, the technicians won’t know the password that is being created to access the device.

VSA 1-Click Access enhances security, saves time and increases the productivity of both MSP and internal IT teams.

See 1-Click Access in action — request a VSA demo today.

The post Introducing Kaseya VSA’s 1-Click Access appeared first on Kaseya.

More recently Kaseya updated IT Complete with new solutions that can drive even more managed services. One of the main new staples of the IT Complete Platform is cloud management in the form of the newly acquired Unigma. Also critical are strong authentication in the form of AuthAnvil, and Unigma’s network monitoring partner Traverse, which focuses on internal and hybrid networks.

So what is IT Complete?

Kaseya IT Complete gives MSPs solutions that help drive and run their business, and the industry’s most comprehensive set of revenue-generating solutions.

Kaseya IT Complete is the platform and technologies MSPs need to both manage clients, and gain a low cost structure that comes from embracing new MSP 2.0 market economics.

Kaseya IT Complete helps MSPs to:

• Operate more cost-efficiently with the use of a next-generation PSA built specifically for MSPs
• Expand revenue by exploiting next-generation RMM functionality
• Redirect money saved through efficiency to MSP 2.0 Emerging Solutions that address deepening SMB technology needs

Learn more by reading The Kaseya IT Complete Playbook – Your Roadmap to Success in an MSP 2.0 World.

With IT Complete, MSPs can reduce costs, and use this freed up money to create new revenue generating activities. These can include improving existing services, launch new services, or invest in sales and marketing.

Below is a graphic that shows the solutions in IT Complete.

IT Complete is the MSP 2.0 Platform

An effective MSP Platform should contain tools and technologies to help MSPs efficiently and professionally manage clients, and take full advantage of the flexibility and low cost structure derived from new MSP 2.0 principles.

Our IT Complete Playbook went a bit further. “Statistics tell us that SMBs are requiring more new and more complex IT service delivery capabilities from their MSPs. MSPs must offer these emerging services to their customers in order to A) prevent the customers from leaving and going to another MSP, B) grow their revenue from their existing customers, and C) ensure their ability to acquire new customers, as these emerging services are growing very rapidly and your competition could beat you to the punch,” the playbook explained.

The AuthAnvil Proposition

AuthAnvil is a two-factor authentication (2FA) solution that includes single sign-on (SSO). Here are customer prospects we rate as an A.

Customer Size is 40+. Here are key industries to target:

•         Banking/Credit Unions (FFIEC)
•         Healthcare (HIPAA)
•         Retail (PCI)
•         State/Local Gov (CJIS/NIST)
•         Legal (ABA Rule 1.6A)

With AuthAnvil, you can roll out an effective and profitable Security-as-a-Service. In the graphic below, you can see the impressive margins, and even more impressive return on investment (ROI).

AuthAnvil Security-as-a-Service (SECaaS)

AuthAnvil is a two-factor/multifactor authentication (2FA/MFA) solution that also includes password management and single sign-on (SSO). For MSPs, the SECaaS version is not just available on-demand, but is packed with resources to help providers quickly launch effective identity management services and fully monetize the solution to increase monthly recurring revenue (MRR).

These resources include:

•         “Go-to-Market in a Box” training to teach MSP staff to sell AuthAnvil two-factor authentication and single sign-on (SSO) as a service to customers
•         White-labeled sales and marketing materials to bolster the MSP selling process
•         Educational webinars for prospective MSP clients to help drive service demand

For more information on AuthAnvil Security as a Service visit: https://authanvil.com/msp-solutions/security-as-a-service

Traverse Network Monitoring-as-a-Service (NMaaS)

Traverse is a network monitoring and management solution that works with internal networks, the cloud, and hybrid networks. It tracks performance, uncovers problems, performs root cause analysis and resolves problems.

‘A’ prospects are companies with more than 40 employees, and target industries include:

•         Banking/Credit Unions – distributed/can’t close business
•         Healthcare – critical care
•         Retail – distributed
•         End User Service (call centers, etc…)

The new Traverse-based NMaaS solution offers:

•         Access to one of the most powerful infrastructure monitoring platforms on the market
•         Sales and marketing training and resources to help get new sellers to market quickly
•         A valuable multi-tier, multi-tenant monitoring service that fits customers of all sizes
•         An easy source of monthly recurring revenues from new and existing customers

For more information on Traverse Network Monitoring as a Service visit: http://www.traverse-monitoring.com/solutions/msp-monitoring-software

The Unigma Cloud Management Suite

Unigma has three core components:

•         Cloud Manager – The core of the Unigma Cloud Manager is an intuitive dashboard that offers a single pane of glass to monitor and management AWS, Google Cloud, Microsoft Azure instances, as well as other popular public clouds. With this dashboard, both MSPs and IT pros can correlate events with performance metrics, and share this data with clients or other internal IT staff. Moreover, since many shops now use multiple public cloud services, the dashboard offers that same single pane of glass view of multiple services and clients, and supports troubleshooting and performance metrics across all these clouds. Once the analysis is done, reports can be produced immediately. Another key part of Unigma Cloud Manager is the ability to automate common public cloud tasks and perform maintenance on schedules you create, and all from one single cloud control panel.
•         Cloud Billing Manager – MSPs these days handle a large roster of client companies, many with their own choices of clouds and often multiple providers. MSPs equipped with Unigma Billing Manager can give clients highly detailed usage reports that gives them an exact understanding of what they are using and powers your accurate client invoicing.
•         Cloud Cost Optimizer – Understanding existing cloud costs is a great thing. Even better, with Unigma Cloud Cost Optimizer you can turn your cost insights into a deep analysis of potential cloud savings. MSP clients or IT shops can optimize and manage their costs and boost cloud utilization. A big part of this is understanding both unused and oversized instances and then rationalizing them.

More on IT Complete

Click here to learn more about IT Complete.

The post Kaseya IT Complete — Building Your Complete Cloud and Network Management Portfolio appeared first on Kaseya.

• New monitors, actions and events can be created and tested in the development environment provided by Kaseya, before they are exported and used in Kaseya Network Monitor.
• A comprehensive library of pre-made classes, such as SFTP client, HTTP client and file management, are available to developers.
• The develop environment includes debugger, keyword highlighting, integrated help and other features available in state-of-the-art development tools.

Included scripts

In the default KNM installer there are a number of bundled scripts. The scripts are located in the “script” directory in the KNM folder. The included scripts is a great place to start if you want learn to develop your own script.

ApacheStatus_.lua
Monitors work threads in a Apache web server

BackupExec_.lua / BackupExec_11D_.lua
Monitors the completion status of backup jobs.

CheckCertificateExpiryTime_.lua
Checks if a HTTP certificate is about to expiry, the period can be set in days.

CiscoIPSecGlobalTunnelBandwidth_.lua
Monitors the bandwidth usage of all IPSec tunnels open on a firewall.

CiscoIPSecTunnelBandwidth_.lua
Monitors the bandwidth of a specific (named) IPSec tunnel.

iLoHealth_.lua
Monitors health status parameters of an HP iLo2 watchdog computer.

PrinterOutOfPaper_.lua
Checks if a Windows attached printer is out of paper.

WBEM_ESXi_HP_Fan_Status_.lua
WBEM_ESXi_HP_PSU_Status_.lua
WBEM_ESXi_HP_RaidArray_Status_.lua
Monitors VMWare ESXi hardware parameters (Fan, raidarray and PSU health status)

Steps to start developing scripts

First you need to download the Lua IDE. Its shipped with KNM and all you need to do is to logon to the KNM web interface and go to the “About page”.

Click on the Lua IDE link and download the installer. Start the installer and follow the instructions on screen. When the installer is done, located the Lua IDE in the start menu and start it.

Scripts written must adhere to the programing model of KNM, to get started quickly and avoid writing boilerplate code, you can use a script template. In the menu “Insert code” , click the “insert template script” menu item.

Before we can run the debugger and test this boilerplate code, we need to add a new host. KNM Lua script is always run in the context of a host. API calls are always relative to a host, meaning that its not possible to perform actions against different machines in the same insttance of a script. Therefore before starting a debugging session we always need to select a host.

Click the “Open host list” in the tool bar and add a host by entering it the text field below the list and click “Add host”.  When added, select it in the list and click the “select host” button.

To test the template scripts just inserted into the empty document, click on the cogwheel in the tool bar or hit CTRL+F5 to start a new debugging session.

The script will be executed by the IDE the exact same way KNM will execute it, the interface will be emulated using standard windows controls.

To learn more about using the IDE and the Lua API, open the link below.

Click here to open the Lua  API documentation.

How to deploy and use a script

When you are happy with your script its time to deploy it to KNM.

1. Located the script on your computer
2. Copy the script to the “script” directory in the KNM folder
3. Done

When deployed to KNM it can be used in the Lua script monitor.

1. Select a object and open up its object info page
2. Click New monitor
3. Select Lua script in the script category
4. Select the script from the drop down list in the “Lua script monitor properties” section.
5. Configure the script parameters
6. Done

Note that when selecting a script, it permanently removes the option to select another script, if you need to use a different script, create a new monitor for that script.

Hope this mini-tutorial have been helpful, the Lua API opens up a lot of possibilities to monitor company specific processes and systems.

Please let us know if you´ve written a script that you want to share !

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